Travel Consultant
3 days ago
Position Overview: A Travel Consultant is responsible for helping clients plan, book, and manage their domestic travel experiences. The role involves providing expert advice on travel destinations, accommodations, transportation. The advisor ensures a seamless and enjoyable travel experience, catering to the specific preferences and needs of the clients.
Experience: Freshers or Previous experience in the travel industry or customer service is highly desirable. Knowledge of domestic travel destinations and services is a plus.
Any degree in Travel and tourism recommended
Key Responsibilities:
1. Consulting with Clients:
o Assist clients in identifying travel preferences and goals, including budget, duration, and type of experience (e.g., adventure, relaxation, cultural).
o Provide personalized recommendations for destinations, accommodations, activities, and transportation based on client needs and preferences.
o Offer advice on local events, festivals, and seasonal travel recommendations.
2. Trip Planning & Itinerary Creation:
o Create customized itineraries for clients, ensuring that all aspects of their trip (flights, hotels, car rentals, excursions, etc.) align with their preferences and travel goals.
o Ensure that all necessary travel documents (e.g., bookings, confirmations) are organized and provided to clients ahead of time.
o Make recommendations for dining, entertainment, and local experiences to enhance the trip.
3. Booking and Reservations:
o Handle reservations for domestic travel, including flights, trains, buses, hotels, tours, and other services.
o Manage payment processing and ensure that all bookings are confirmed and accurate.
o Communicate with suppliers to arrange accommodations and activities based on client requirements.
4. Customer Support and Problem Resolution:
o Provide ongoing support to clients before, during, and after their trip, addressing any issues or concerns that may arise.
o Handle last-minute changes, cancellations, and rescheduling, offering alternatives and solutions when necessary.
o Serve as a point of contact in the event of emergencies, travel disruptions, or unexpected challenges.
5. Research and Staying Updated:
o Stay informed about the latest travel trends, domestic destinations, accommodation options, transportation routes, and regulations.
o Continuously research new destinations, services, and experiences to provide clients with fresh ideas and exclusive deals.
o Attend industry events, webinars, and training sessions to remain knowledgeable about the domestic travel market.
6. Sales and Upselling:
o Promote additional travel services such as travel insurance, car rentals, guided tours, and activities.
o Meet sales targets by offering clients packages, upgrades, or add-ons that enhance their travel experience.
o Assist in marketing campaigns or promotions to attract new clients and maintain customer relationships.
Skills:
o Strong communication skills (written and verbal) to liaise with clients, suppliers, and stakeholders.
o Excellent organizational and multitasking abilities.
o Ability to work independently and as part of a team.
o Proficiency with booking systems, online research, and office software (e.g., Microsoft Office, CRM systems).
o Problem-solving and conflict resolution skills.
o Detail-oriented with a focus on customer satisfaction.
o Knowledge of travel regulations and safety guidelines.
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