Training Assistant

Training Assistant (Project Based) Manila

City Teams Philippines
Full-time
On-site

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

We are looking for a proactive and detail-oriented Training & Development Associate to support the end-to-end learning initiatives of our organization. This role will work closely with the Driver Operations teams to identify training needs, coordinate learning programs and help partner riders and drivers continuously grow their skills and knowledge.

• Design, facilitate, and deliver training sessions related to driver compliance, app usage, and operational policies.
• Conduct refresher or corrective training for drivers with reported violations or compliance issues.
• Collaborate with Operations and Compliance teams to align training content with current regulations and internal standards.
• Review and handle driver tickets or violation reports, ensuring accurate tagging, documentation, and timely resolution.
• Analyze trends from driver violations and recommend targeted learning interventions.
• Support communication efforts and assist in drafting training materials, announcements, and knowledge base updates.
• Monitor post-training performance and provide feedback or additional coaching as needed.

• Bachelors degree in Education, Communication, Business Administration, or a related field.
• At least 12 years of experience in training, facilitation, or operations support (preferably in transportation, logistics, or customer service).
• Experience in ticket handling, compliance review, or performance coaching is a plus.
• Strong written and verbal communication skills (English and Filipino).
• Proficient in MS Office or Google Workspace; familiarity with LMS or ticketing tools is an advantage.
• Willing to work in a hybrid setup (office remote) and adapt to flexible project schedules.

This is a project-based employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.