Back Office In Charge

1. Vehicle Stock Management

2. Maintain accurate records of incoming and outgoing vehicles in DMS (Dealer Management System).

3. Ensure proper documentation for all stock movements (Stock Inward, PDI, Registration, Delivery).
4. Coordinate with OEM for vehicle allocation, dispatch, and stock status.
5. Conduct daily/weekly physical stock verification and reconcile with system data.

6. Monitor stock ageing and report to Sales Manager for clearance actions.

7. CRM & Customer Data Management

8. Update and maintain customer database in CRM for all sales-related transactions.

9. Ensure timely entry of bookings, delivery schedules, and customer follow-up activities in CRM.
10. Track customer communication history for reference and follow-up.

11. Assist sales team with customer service queries related to delivery, billing, or registration status.

12. Billing & Documentation

13. Prepare retail invoices, tax invoices, and all necessary billing documentation as per company policy.

14. Ensure correctness of price, taxes, and discounts before invoice generation.
15. Maintain proper filing of billing documents for audit and compliance purposes.

16. Coordinate with finance/accounts for payment clearance before vehicle delivery.

17. Compliance & Audit

18. Ensure compliance with company policies, statutory requirements (GST, RTO, Insurance), and OEM guidelines.

19. Support internal and external audits by providing accurate stock and billing records.

20. Maintain confidentiality of sensitive company and customer data.

21. Coordination & Reporting

22. Liaise with Sales, Finance, RTO, and PDI teams for smooth workflow.

23. Submit daily, weekly, and monthly stock/billing reports to management.
24. Escalate discrepancies or delays in stock movement to concerned authorities.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person