Head/Director - Operations - Financial Services/KYC

1 week ago


Bengaluru, Karnataka, India Hiring Squad- Talent Consultant Full time ₹ 30,00,000 - ₹ 60,00,000 per year

Role Overview

We are seeking an experienced Service Delivery Leader (AVP/Delivery Lead Manager) with a proven track record of managing large-scale operations across
Banking, Financial Services, and Insurance (BFSI). The role requires strong expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills
to drive automation, transformation, and continuous improvement initiatives across global delivery centers.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across North America, Middle East, and APAC.

Key Responsibilities

  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.

  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.

  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.

  • Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.

  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience (CX) objectives.

  • Oversee risk management,
    KYC, CDD/EDD
    , and financial compliance operations, ensuring audit readiness and regulatory adherence.

  • Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.

  • Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.

  • Manage multi-geographic delivery operations, ensuring consistent performance across India and global centers.

Core Skills & Competencies:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.

  • Proven ability to lead and scale operations of 200+ FTEs.

  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.

  • Strong experience in transition management, risk assessments, and due diligence.

  • Ability to drive automation, digital transformation, and process improvements.

  • Exceptional leadership, stakeholder management, and executive communication skills.

  • Exposure to multi-geographic client engagement (North America, Middle East, APAC).

Preferred Background:

  • 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.

  • Previous leadership roles with top-tier IT Services / Consulting firms

  • Strong exposure to Client Due Diligence, Compliance Operations, Risk & Audit Management.

  • Experience in handling large global transitions and setting up new delivery centers.



  • Bengaluru, Karnataka, India CSC Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    AVP/VP – Investor Services (AML/KYC & Transfer Agency)Location: Bangalore, IndiaWork Mode: HybridShift: EMEA/AmericasRole Overview:As AVP/VP - Investor Services, you will lead our India-based delivery team, responsible for supporting and executing all aspects of Investor Servicing, including AML/KYC due diligence, Transfer Agency operations, and Registrar...


  • Bengaluru, Karnataka, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...


  • Bengaluru, Karnataka, India MUFG Full time US$ 1,50,000 - US$ 2,00,000 per year

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...

  • Analyst-kyc

    3 weeks ago


    Bengaluru, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc ...


  • Bengaluru, Karnataka, India Fintrans Investment Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description: Financial Services Backend Executive / AssociatePosition:Backend Executive – Financial ServicesDepartment:Operations / Back OfficeLocation:Onsite, BangaloreRole OverviewWe are seeking a detail-oriented and process-driven Backend Executive to support our Financial Services operations. The role involves handling documentation, data entry,...


  • Bengaluru, Karnataka, India Deutsche Bank Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Job Title: KYC Training BAU Operations Location: Bangalore, India Role Description This role demands to support Training BAU Operations key service offering delivery for KYC with an objective to develop KYC skills and knowledge that significantly increase our course participant's on-the-job productivity and quality. You will be responsible for...

  • kyc - nct

    1 week ago


    Bengaluru, Karnataka, India Deutsche Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    KYC - NCTJob ID: R0390725Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: BangalorePosition OverviewJob Title: KYC - NCTLocation: Bangalore, IndiaRole DescriptionOperations provides support for all of Deutsche Bank's businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial...


  • Bengaluru, Karnataka, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...

  • Hiring For KYC

    5 days ago


    Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Warm Greetings from Rivera Manpower ServicesHiring: KYC /CDD /EDD Analyst Client Onboarding for leading US bankLocation: BangaloreShift: US Shifts (Night) CTC: Up to 6 LPAJoining: Immediate Joiners OnlyEligibility:Minimum 1 year of experience in international BPO handling CDD/EDD /KYC or client onboarding is mandatoryGraduate (Any stream)Strong knowledge of...

  • Kyc, Vp

    3 weeks ago


    Bengaluru, Karnataka, India Deutsche Bank Full time

    Job Title - KYC VP Location - Bangalore India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients Our people work in established global financial centers such as London New York Frankfurt and Singapore as well as specialist development...