Salesforce support Engineer

9 hours ago

Chennai, Tamil Nadu, India Desicrew Solutions Private Limited Full time ₹ 4,39,488 per year

Salesforce Support Engineer primarily troubleshoots and resolves technical issues within a Salesforce environment, ensuring smooth system operation. They work with various stakeholders, including administrators, developers, and end-users, to diagnose problems, configure settings, and assist with integrations. Effective communication, strong problem-solving skills, and a solid understanding of Salesforce architecture are crucial for success in this role. Key Responsibilities:

  • Troubleshooting and Issue Resolution:Identifying, diagnosing, and resolving technical issues within the Salesforce platform, including standard functionality and custom configurations.
  • System Configuration and Maintenance:Managing and configuring Salesforce settings, user access, and security permissions to align with organizational needs.
  • Integration Support:Assisting with the integration of Salesforce with other systems and applications, troubleshooting related issues, and collaborating with vendors as needed.
  • User Support and Training:Providing guidance and training to users on Salesforce best practices, helping them optimize their use of the platform.
  • Documentation and Knowledge Management:Creating and maintaining documentation, knowledge base articles, and other resources to support the support team and end-users.
  • Collaboration and Communication:Working closely with various teams (development, operations, etc.) and stakeholders to ensure effective communication and collaboration on Salesforce-related matters.
  • Continuous Improvement:Identifying opportunities to improve processes, automate tasks, and enhance the overall Salesforce experience.
  • Monitoring and Reporting:Monitoring Salesforce health, performance, and usage, and developing reports to track key metrics and identify areas for improvement.
  • Staying Updated:Keeping abreast of new Salesforce features, updates, and best practices to ensure the organization can leverage the latest capabilities.

Required Skills and Qualifications:

  • Technical Proficiency:Strong understanding of Salesforce architecture, data models, and platform security.
  • Problem-Solving:Excellent analytical and troubleshooting skills to diagnose and resolve complex technical issues.
  • Communication Skills:Ability to effectively communicate technical information to both technical and non-technical audiences.
  • Salesforce Certifications:Considered beneficial, especially in areas like Salesforce Administrator, Salesforce Developer, or related certifications.
  • Programming Knowledge:Familiarity with programming languages like Apex, JavaScript, HTML, and CSS is often required.

Job Types: Full-time, Part-time, Permanent

Pay: ₹18, ₹36,929.87 per month

Expected hours: 40 per week

Benefits:

  • Health insurance
  • Paid time off
  • Work from home

Work Location: In person

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