IT/OT Device Solutions Analyst

1 week ago


Bengaluru, Karnataka, India MVK Staffing Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Ab
• End User Relationship Management: Partner with business areas, end users and other stakeholders to understand business needs and opportunities. Represent business partners/stakeholders in input to strategic planning and investment prioritization. Establish and maintain collaborative partnership with internal partners. Provide coaching and direction to less experienced team members.
• Solution Delivery: Participate in Demand Management preparation, lead and support delivery lifecycle activities, and ensure solutions are designed for great user experience and operational performance. Facilitate delivery meetings. Lead analysis and design. Provide needed plans, demo's, artifacts, and procedural documentation. Train IT Operations teams to assist in deployment of solutions across different locations.
• Vendor Management: Work with vendors to develop use cases and support implementations. Coordinate the purchasing process with vendor partners to smooth the process for internal stakeholders. With vendor inputs, map IT/OT Solution capabilities to identified requirements and present to stakeholder communities.
• Solution Operations Management: Ensure solutions are designed for stable operation. Review solution performance, and continually assess health of systems and processes, driving action to avoid service disruption and minimize impacts. Drive alignment with stakeholders on maintenance activities and schedules.
• Subject Matter Expertise: Stay abreast of industry and technology trends to continuouslyimprove solution delivery practices and end user satisfaction.

• Education and experience in technical computer, networking service, industrial automation or technical production operations support. Associates degree of computer science, electrical engineering, electronic technology or Bachelors degree is preferred but equivalent combinations of education, experience, and certification will be considered.
• 3+ years of IT Service Delivery or IT Support experience, preferably in a global IT Organization
• Experience working in a Manufacturing organization and familiarity with non traditional computing systems (PLC's, Automation Controls, etc) that can be found in Manufacturing environments
• Experience managing Mobile Devices with MDM software. Experience with VMWare Airwatch preferred.
• Experienced in working in a culturally diversified fast-paced environment.
• Experienced in implementing, documenting and operationally maintaining IT infrastructure.
• Experienced in interacting with and management of external suppliers & service providers.
• Experience establishing and maintaining effective working relationships with other business organizations and diverse groups of people
• Experience establishing and maintaining end user communities to support and deliver feedback on supported solutions

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