Global Security

Job Description
Position Overview:
As a Global Security & Safety (GSS) Intelligence & Response Coordinator, you will be a critical part of Zendesk's global security team, based in our Pune office. This entry-level role will be the first line of defense, responsible for gathering intelligence, monitoring physical threats, and responding to incidents to ensure the well-being of our people and assets.

You will be part of a distributed team with colleagues across Asia Pacific including Australia and you'll play a crucial role in providing timely insights that enhance our organization's physical security posture. This is an exciting opportunity to grow your career in a dynamic and people-focused security and safety environment.

*What You Bring To The Role*
:

• A proactive and adaptable mindset, with the ability to manage unexpected incidents effectively.
• Strong interpersonal skills, enabling you to resolve complex problems, build partnerships, and collaborate effectively across diverse teams.
• Excellent communication skills, with the ability to convey complex information clearly.
• A commitment to continuous improvement, strategic thinking, and a keen eye for detail in all aspects of your work.
• An interest in joining a team with a focus on learning and opportunities for growth and development.

*What You Bring To The Role:*
We're looking for someone who is proactive, calm under pressure, and has a strong sense of responsibility for the safety of others. You are a great fit if you:

• Have a customer-centric mindset and are committed to delivering exceptional service.
• Possess strong interpersonal and communication skills, with the ability to build partnerships and collaborate effectively across diverse teams.
• Are a clear and concise writer, able to convey complex information in a simple, well-structured manner.
• Are curious and detail-oriented, with a keen interest in continuous learning and professional development.
• Are resilient and adaptable, with the ability to manage unexpected physical security incidents effectively.

*Preferred Qualifications:*

• Experience in a physical security operations center (SOC), corporate security, or a similar role focused on employee and facility safety.
• Background in intelligence analysis from a corporate, military, or law enforcement environment, with a focus on geopolitical and physical threats.
• Familiarity with access control and CCTV systems.
• A Bachelor's degree in a relevant field such as Criminology, International Studies, or a related discipline.
• Demonstrated experience in incident response or crisis resolution initiatives related to physical safety.
• NOTE: We are only able to hire candidates who are currently living or based in Maharashtra. Those living outside of Maharashtra, must be willing to relocate and live and work in Pune, Maharashtra.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

*The Intelligent Heart Of Customer Experience*
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.