Program and Operation lead

Why this job matters

Experienced Operations Lead with strong Line Management (LM) skills, operational excellence, and technical know-how. Drives transformation initiatives, optimizes resource utilization, and enhances process efficiency. Adept at defect management, reporting, and capability building across teams. Aligns operating models with business goals through data-driven insights and cross-functional collaboration.

What you'll be doing

This role caters to overall governance of India specific initiatives and delivery. It involves negotiation and collaboration with different stakeholders at all levels in BT based on the scenario which we are addressing.

• Drive MTP Goals and track measurable objectives defined by senior leadership which translates into multiple projects / initiatives.
• Line Management responsibilities for 12 people in SMT, Lab Support (Voice core, RAN, Policy core, Data Core, Automation)
• Work with managers / leaders to ensure a mix of projects that balance short term vs. long term MTP Goals.
• Defect Management responsibility
• Defect Triage and Management which includes triaging defects, tracking & reporting
• Process Improvement and compliance which includes process definition, refinement, compliance and audits
• Monitor, plan and execute the chosen projects by analyzing performance based on the forecast and implement improvements on a continuous basis.
• Provide information and recommendations to decision makers at all levels.
• Streamline operating model agreed with stakeholders
• Resolve issues related to project delivery in collaboration with all stakeholders.
• Ownership of development of learning culture across the team by capability building, maintaining an updated knowledge base and working towards an engaging work environment
• Focus on placing employee engagement at the core of all activities and work towards improving 'Your Say' scores.
• Initiation of new business cases and streamlining the project governance and finalizing the delivery timelines
• Help support any process improvement initiatives across the unit.

Good to have

• Twelve or more years of experience in IT and/or Telecom industry.
• 7 to 10 years of diverse roles and increasing leadership responsibilities across major projects and programs.
• Experience with Transformation and customer experience improvement initiatives.
• Demonstrated experience in managing "upward" among senior leadership.
• Substantial consulting leadership experience a plus.
• Experience using and preferably accreditation in Project Methodology (i.e. Prince2, PMP).
• Coaching experience and ability to matrix manage teams.
• Experience managing Agile software development projects and groups.
• Knowledge and experience of business operations, business strategy, financial and operational strategic analysis.
• Continuous improvement and business improvement experience (Identify and implement changes to improve quality and reduce costs)
• Experience of a process driven work-flow environment.

Educational Qualification:

• Bachelor of Engineering
• A management degree will be an added advantage but not necessary

The skills you'll need
Release Testing Manual/Automation Testing Test Automation Frameworks System Integration Testing Agile Testing Test Planning Functional/Non-Functional Testing Programming/Scripting Version Control Test Case Design/Writing Software Testing Continuous Integration/Continuous Deployment Automation & Orchestration User Acceptance Testing Test Management Decision Making Growth Mindset Inclusive Leadership

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

---