Senior Site Reliability Engineer

Sr. Site Reliability Engineer

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in offshore India the company's global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing 'the right thing' through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at "no" as just a challenge to find the next "yes".

Shell Recharge Solutions is seeking a Sr. Site Reliability Engineer

Shell Recharge Solutions is looking for a Sr. Site Reliability Engineer to join our team and be a highly engaged engineer who is obsessed with code quality and a self-healing infrastructure. You should be able to identify, troubleshoot, and resolve issues quickly and develop strategies to ensure our environment never experiences the same problem twice. Responsibilities include capacity planning, performance tuning, and automation/tools development. Expect to spend 50% time focusing software engineering activities and should be willing to approach any and all code changes using a test-driven development model. As a Site Reliability Engineer, you will have great influence on the way we design and deploy our services and infrastructure across the enterprise.

This position will be part of a great team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you'll do: 

• Apply a "everything-as-code" philosophy across configuration, infrastructure, orchestration methodologies to ensure our production systems are fault tolerant and resilient.
• Work with product development teams to define and implement enhanced monitoring and logging solutions to improve observability and enable Service-Level Objectives to ensure a world class customer experience.
• Participate in ground-up infrastructure design and planning for all future products and services.
• Be part of an on-call rotation and act as incident commander to assist finding a resolution during incidents
• Host blameless postmortems to share learnings, discover gaps, embrace transparency, and improve reliability across our services.
• Design and implement improvements to existing systems after reviewing past incidents and employ your systems knowledge to triage problems and tune resource usage.

What We're Looking For: 

Basic Qualifications

• Bachelor's Degree in Computer Science/ Engineering or equivalent work experience required.

• 7+ years of experience working as a software engineer focused on product or feature development.

• 3+ years of experience with AWS.

• Must be comfortable reading and writing in any of the following: Go, C#/C++, Java, Python

Preferred Qualifications

• Experience with IAC/CM tools (Terraform, Cloud Formation, Ansible, Chef, Puppet, Salt)
• Comfortable with one or more cloud service provider offerings AWS (preferred), Azure, GCP
• Understanding of containers and related technologies such as Docker, Podman, Swarm, Kubernetes in a production environment
• You understand networks, protocols, servers, storage systems, and the Linux operating system.
• Familiar with common application and system-level health monitoring system (NewRelic, Datadog)

What We Offer: 

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry 
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future using electric vehicle charging software, services and infrastructure 
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs, and technologies 
• Daily ownership of your role in a challenging, high-growth environment
• A casual work environment and culture that support work life 'fit', enabling you to fit life into your work and work into your life, i.e., flexible scheduling, virtualization options, and a generous holiday package 
• Well-being programs that enable you to thrive, e.g., investment in ergonomics 
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
• Participation in Shell Recharge Solutions' performance and rewards bonus program 
• Best in class, medical benefits that offer health-care coverage for employees 
• Innovative Paid Time Off Program
• 9/80 Flex Work schedule