Lead Business Analyst, Channels

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Lead Business Analyst, Channels to join our GTM Operations team. Reporting to the Manger, GTM Operations, you'll be responsible for:

• Leading strategic channel GTM analytics and initiatives, identifying opportunities for improvement across partner ecosystems and sales execution
• Designing, developing, and maintaining robust reporting and dashboards (e.g., Tableau, Salesforce) to track key channel performance indicators
• Optimizing end-to-end channel business processes by mapping, analyzing, and implementing streamlined solutions
• Gathering detailed business requirements from channel stakeholders and translating complex data into actionable recommendations for senior leadership
• Driving cross-functional projects focused on improving channel operations and GTM execution, including leading executive reporting and business planning initiatives

• 3+ years in Business Analysis, Sales/Channel Operations, or GTM Strategy, with deep indirect sales and partner ecosystem understanding
• Advanced proficiency in Gsheet/Excel, SQL, and Salesforce; advantage with data visualization tools (e.g., Tableau, Power BI)
• Apply strong analytical and problem-solving skills to complex data, translating insights into actionable solutions
• Exhibit excellent verbal and written communication, articulating complex concepts and collaborating with diverse stakeholders
• Show proven experience in business process mapping, re-engineering, and optimization, plus strong project management in dynamic environments

• MBA or a Master's degree in a relevant field
• Experience within the SaaS or cybersecurity industry sectors
• Demonstrate practical experience applying advanced analytics, predictive modeling, or machine learning applications in GTM context

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more

Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.