Client Analyst

10 hours ago

Mohali, Punjab, India Master Software Solutions Full time

Job description:

About the Role

We are looking for a proactive and customer-focused Client Analyst to support our clients and ensure they receive maximum value from our products/services. In this role, you will assist the Client Success team in managing customer relationships, addressing queries, coordinating onboarding, and helping drive customer satisfaction and retention.

Key Responsibilities

  • Serve as the first point of contact for client inquiries and support requests.
  • Assist in onboarding new clients, including account setup, product walkthroughs, and documentation.
  • Maintain strong client relationships by regularly following up and ensuring customer satisfaction.
  • Collaborate with internal teams (Sales, Product, Operations) to resolve client issues efficiently.
  • Monitor client usage and highlight opportunities for upselling or improvements.
  • Track and record customer interactions in CRM systems.
  • Prepare reports, presentations, and follow-up communication for clients.
  • Identify potential risks with clients and escalate them to senior team members.
  • Support in gathering client feedback and sharing insights with the product/service teams.

Skills & Qualifications

  • Bachelor's degree in business administration, Btech ,Marketing, Communications, or a related field.
  • Min 6 Months of experience in customer service, client support, or account management (freshers welcome).
  • Strong communication and interpersonal skills.
  • Ability to multitask, stay organized, and manage time effectively.
  • Problem-solving mindset with a customer-first attitude.
  • Basic understanding of CRM tools (e.g., HubSpot, Salesforce) is a plus.
  • Proficiency in MS Office or Google Workspace.

What We Offer

  • Training and mentorship from senior Client Success professionals.
  • Growth opportunities within the Client Success or Account Management teams.
  • A collaborative and supportive work environment.
  • Competitive salary and benefits.

Job Types: Full-time, Permanent

Benefits:

  • Food provided
  • Provident Fund

Job Types: Full-time, Permanent

Pay: ₹403, ₹600,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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