Associate Manager, Medical Summary Review

Job Description
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an Associate Manager, Medical Summary Review for an exciting new opportunity.

The position will manage departmental operations, ensuring the delivery of high-quality medical record summaries, overseeing the accuracy and timeliness of record compilation, and ensuring compliance with relevant guidelines.

Onsite position work opportunity located in Chennai, India.

Responsibilities

• Manage the team within the Medical Record team
• Monitor standardized procedures for medical record summarization
• Oversee the timely and accurate compilation of medical records to ensure completeness and prompt delivery
• Review medical records to verify their accuracy and compliance with all guidelines and regulations
• Ensure patient identity confidentiality throughout the review process
• Manage a high-volume team of medical record reviewers, providing training and support as needed
• Conduct quality control to maintain high standards in summarization
• Stay updated on industry regulations and best practices related to medical record management
• Utilize advanced technologies to enhance project flow and summarization automation
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables
• Monitor project performance, manage risks, and implement corrective actions as necessary
• Create BRD (Business Requirements Document) and IRD (Integration Requirements Document)
• Prepare test case scripts for UAT and production instances
• Involve in P2P (Push to Production) Process

Qualifications

• Bachelor's degree in healthcare administration, nursing, or a related life science field
• 9 to 14 years of experience in medical record review, summarization, or life underwriting, including in a team leader or associate managerial role
• Capability to oversee end-to-end projects
• Working closely with clients and KLD global team members to understand their business needs and ensure successful delivery.
• Balance of managerial skills, technical expertise, and client management skills.
• Working closely with all the key stakeholders to deliver a high-quality output.
• Strong understanding of medical terminology and healthcare regulations
• Excellent organizational and communication skills.
• Proven ability to lead and motivate a team
• Demonstrated success in defining, tracking and communicating internal and business focused metrics.
• Project execution
• Client relationship management
• Analytical problem-solving
• Process optimization
• Team leadership
• Strategic leadership
• Communication excellence
• Technical expertise in various CLM platforms
• Adaptability and innovation
• Results driven
• Experience with AI tools or other advanced technologies is an added advantage, preferred

Our Cultural Values
Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc and Deloitte (Deloitte's Technology Fast 500). Additionally, KLDiscovery is a Relativity Certified Partner and maintains ISO/IEC 27001 Certified data centers around the world.

KLDiscovery is an Equal Opportunity Employer.