Product Manager

17 hours ago

Bengaluru, Karnataka, India Kapture CX Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About Kapture CX

Kapture CX is an AI-powered, SaaS-based Customer Experience (CX) platform, designed to unify customer interactions and drive business growth. As a Product Manager, you will play a pivotal role in managing the end-to-end development and growth of customer-centric products.

Key Responsibilities

  • Own the product lifecycle from ideation to delivery for key modules of the Kapture CX platform, focusing on market needs and business impact.
  • Develop and execute both short- and long-term product roadmaps aligned with company strategy, collaborating with cross-functional teams (design, engineering, data, customer success).
  • Gather, analyze, and interpret product data, customer behavior, and market trends to drive informed decisions.
  • Prioritize features and enhancements using data-driven frameworks tied to customer feedback, usage analysis, and revenue opportunities.
  • Conduct regular market research and competitor mapping to identify differentiation opportunities.
  • Define product requirements documents (PRDs), user stories, and acceptance criteria for the engineering team; ensure clarity and shared understanding across stakeholders.
  • Lead agile sprint planning and reviews; ensure timely product releases in collaboration with engineering and QA teams.
  • Articulate the product vision internally and externally, acting as a product evangelist with customers, partners, and internal teams.
  • Monitor post-launch adoption, analyze KPIs, and implement improvements for better customer engagement and retention.
  • Facilitate change management and user training to maximize CRM adoption and ROI.

Required Qualifications

  • Bachelor's degree in Engineering, Computer Science, Business Administration, or a related discipline.
  • 5+ years of experience in SaaS product management, ideally with CRM or CX platforms.
  • Proven ability to define, launch, and iterate successful enterprise-grade SaaS products.
  • Strong analytical skills with familiarity using product analytics and business metrics tools.
  • Proficiency in Agile methodologies (Scrum/Kanban).
  • Experience working cross-functionally in a collaborative, high-performance environment.
  • Excellent communication, stakeholder management, and documentation skills.
  • User-centric mindset and a passion for creating impactful customer experiences.
    Bonus: Relevant certifications (e.g., CSPO, Pragmatic Marketing) or post-graduate qualifications.

Preferred Attributes

  • Entrepreneurial drive with a bias for action and ownership.
  • Ability to thrive in a rapidly evolving, fast-paced SaaS environment.
  • Demonstrated leadership in mentoring or managing junior product team members.

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