Process Developer

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digitalinnovation are redefining industries and were leading the charge. Genpact's AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that's shaping the future,this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions we helpcompanies across industries get ahead and stay ahead. Powered by curiosity,courage, and innovation,our teams implement data, technology, andAI to create tomorrow, today.

Inviting applications for the role of Customer Service Consultant – Process Developer – India – Gurgaon

Responsibilities

•Answeringphone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.

•    Being able to communicate effectively both verbally and in writing.

•    Able to sense other people's emotions and provide the answer or support based on their needs.

•    Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

•    Easy adjust to changing scenarios regarding ways of working. 

•    Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

•    Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);

•    Customer service through electronic channels.

•    Projecting a positive image of the company and brand.

•    Implementing changes using your creativity and focus on process improvement.

•    Correct and complete documentation of all customer interactions. Having a good 'know-how' of the entire process.

•    Using time effectively and prioritize the daily tasks accordingly.

•    Sharing with all team members any relevant knowledge obtained through customer interactions.

•    Attending training sessions. 

•    Arranging working schedules with colleagues flexibly, according to business needs.  

•    Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.  

•    Providing assistance to new colleagues whenever possible.

•    Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

•    Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications  

Minimum qualifications

•    Very good knowledge of English (B2).  

•    Bachelor's degree.

•    Good MS Office knowledge.  

•    Analytical thinking and self-starter.

Preferred qualifications  

•    Relevant experience in international phone customer service.

•    High motivation and ability to learn.  

•    Ability to work under time pressure.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a value-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growthmakers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together

Genpact is an Equal Opportunity Employer and considers applicants for allpositions without regard to race, color, religion or belief, sex, age, nationalorigin, citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore, please do note that Genpact doesnot charge fees to process job applications and applicants are not required topay to participate in our hiring process in any other way. Examples of suchscams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.