Insurance Team Lead

2 days ago

Navi Mumbai, Maharashtra, India Iccs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Team Leader Voice Process (Insurance Domain)

Location: AURUM Proptek Building , MBP , Mahape , Ghansoli , Navi Mumbai

Job Type: Full-time

Shift: Day Shift

Experience Required: 35 years (with at least 1–2 years in a Team Leader role)

Domain: Insurance Life/Health/General

Reporting To: Operations Manager / Process Manager

Job Summary:

We are seeking a dynamic and results-driven Team Leader to manage and lead a team in our voice-based insurance process. The ideal candidate should have prior experience handling inbound and/or outbound insurance voice campaigns and demonstrate strong leadership, communication, and performance management skills.

Key Responsibilities:

  • Lead, manage, and motivate a team of Salesz Representatives/Agents handling voice-based insurance support (claims, policy servicing, renewals, sales, etc.).
  • Monitor daily operations to ensure SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and quality standards are met or exceeded.
  • Ensure team compliance with insurance regulations, process guidelines, and internal SOPs.
  • Conduct performance reviews, coaching, and feedback sessions to drive continuous improvement.
  • Handle escalated calls and ensure effective resolution while maintaining customer satisfaction.
  • Collaborate with QA and Training teams to identify knowledge/skill gaps and support learning initiatives.
  • Maintain MIS reports, performance dashboards, and provide regular updates to senior management.
  • Drive process improvements, productivity, and customer satisfaction initiatives.
  • Ensure high standards of attendance, adherence, and discipline within the team.

Required Skills & Qualifications:

  • Graduate in any discipline (Insurance certification is a plus – e.g., LOMA, IRDAI).
  • Minimum 3 years of experience in BPO voice process, with at least 1–2 years as a Team Leader.
  • Prior experience in the Insurance domain (Life, Health, or General Insurance).
  • Excellent verbal and written communication skills.
  • Strong people management, conflict resolution, and team-building abilities.
  • Analytical mindset with proficiency in tools like Excel, CRM, ACD/Call Monitoring systems.
  • Familiarity with insurance terminology, compliance, and documentation requirements.

Preferred Qualifications:

  • Exposure to international voice processes (e.g., US/UK insurance clients).
  • Flexible to work in rotational shifts or night shifts, based on process requirements.
  • Knowledge of Lean, Six Sigma, or other process improvement methodologies is an advantage.

What We Offer:

  • Competitive salary with performance-based incentives
  • Opportunity to work with a leading BPO in the insurance domain
  • Career growth and learning opportunities
  • A dynamic and supportive work environment

To Apply: Send your updated resume to [Insert Email] or apply via [Company Careers Page Link].

Let me know if you want this tailored for a specific type of insurance, geography (domestic/international), or company tone (more formal or more casual).Role & responsibilities

Preferred candidate profile

  • Team Lead

    4 days ago

    Mumbai, Maharashtra, India Star Health Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview:As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.Responsibilities:l...

  • Team Lead Insurance

    2 weeks ago

    Mumbai, Maharashtra, India Epicenter Technologies Pvt. Ltd Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    Team Lead - Insurance (Back-Office / Email Complaints)Location: MumbaiWorking Days: 6 days (Day Shift)Age Criteria: 25-40Qualification: GraduateRole OverviewWe are looking for an experienced Team Lead to manage a group of agents handling insurance related complaints through emails and calls. The person should have strong leadership, coaching, and...

  • Team Lead

    4 days ago

    Navi Mumbai, Maharashtra, India Brocus It Solutions Full time ₹ 45,000 - ₹ 55,000 per year

    Responsibilities:* Manage team performance through coaching & KPI tracking* Lead by example, driving shrinkage & attrition reduction* Ensure AHT compliance, rostering accuracyInterview time: 7:30 pm - 9:00 pmLocation: Sanpada, Navi MumbaiHealth insuranceSales incentivesPerformance bonus

  • Insurance Customer Experience

    2 days ago

    Navi Mumbai, Maharashtra, India CKP Insurance Brokers Private Limited Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    CKP Insurance Brokers Pvt Ltd is a direct Life & General insurance Broker company based in Mumbaithat provides a range of Insurance Products and Services to meet the needs of Corporates, Governmentbodies, and Individuals.Responsibilities:Collaborate with the Sales team to improve customer ExperienceFollow ups on WhatsApp, emails and calls on the status of...

  • Insurance Product Pricing Lead

    2 days ago

    Mumbai, Maharashtra, India Liberty General Insurance Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Personal Lines Underwriting Product Lead - Pricing DescriptionMinimum 5~7 years of experience in Insurance product pricing Brief knowledge or experience about Motor insurance pricing. Excellent analytical skills with ability to draw conclusions and provide specific recommendations; ability to work with large data and identify emerging trends and...

  • Database Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Simple Logic IT Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Dear Candidate,Hope you and your loved ones are doing wellKindly find the Job Description below for your reference.Job Description – Database LeadWe are looking for an experiencedTeam Leadwith strong expertise in SQL and database management.Lead and manage a team of 10+ resources to deliver high-quality outcomes.Work with large datasets, writing efficient...

  • Team Lead

    1 week ago

    Navi Mumbai, Maharashtra, India JM Financial Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position : Team Lead - Real Estate ConsultingObjective : The person with this role will be responsible for ensuring that the organization is able to drive a team in the given micro-market that meets the targets.1. BASIC ROLE INFORMATION:Function / Department / Vertical: SalesYears of Experience: Post GraduateManagement Level : ManagerAccountable to...

  • Team Lead

    6 days ago

    Navi Mumbai, Maharashtra, India Reliance Industries Limited Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    JOB DESCRIPTIONJob Role: Team Member Money, Materials & CompliancesJob Role ID:SECTION I: BASIC INFORMATION ABOUT THE JOB ROLEOutlines the count of employees reporting and financial and geographic scope of the roleJob Role Variant: Sr. Team Member Money, Materials & CompliancesManager Job Position: Team Lead Money, Materials & CompliancesJob Position ID:...

  • Team Leader

    1 week ago

    Mumbai, Maharashtra, India Bharti AXA Life Insurance Full time ₹ 6,50,000 per year

    Exciting opportunities with Bharti Axa Life InsuranceDesignation: Team LeadChannel: Bancassurance -AU Small Finance BankCompany : Bharti Axa Life InsuranceLocation: Mumbai ( Western Line )CTC Up to : 6.5LpaRole & responsibilities :Drive Life Insurance Sales Through Partner Bank BranchesBuild Strong relationships with Bank Staff for Lead GenerationEnsure...

  • Insurance Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India Vedant Finserv Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Vedant Finserv, a high-growth, Client-centric, AMFI-awarded boutique financial services firm with ₹400+ Cr AUM, is seeking a driven and knowledgeableBusiness Development Manager – Insuranceto lead our insurance vertical.This role is critical to expanding our insurance solutions across life, health, and general insurance for HNIs and NRIs. Success in this...