D365 CE Technical Consultant

To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.

This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services)

This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.

This is a contract (12 months but with a contractor evaluation at the end of 3 months)

Requirements

• Working closely with the Enterprise Applications Solution Architect to develop and deliver D365 CE initiatives – especially relating to Customer Services (Case Management). This will also include the Power Platform
• Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog.
• Developing & enhancing the D365-CE suite – including plugins, extensions, customisations and integrations
• Developing functional designs, test plans and scripts where applicable
• Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions.
• Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture
• Implementing product best practices based on Microsoft Dynamics standards and supported configurations
• Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required.
• Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures.
• Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
• Working with the business SME's, help with knowledge, answer questions, drive a knowledge base.
• Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams.
• Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions.
• Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible.

• Must have in depth knowledge of Dynamics 365 CE
• Excellent understanding of Customer Services and its interrelationship with the Sales areas
• Good grasp of new and emerging technology trends
• Ability to work in an Agile/Sprint based mode
• Problem Solving
• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)

Innovation & Creativity

• Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
• Shows initiative in work, contributing new solutions or new ways of doing things

Applied Thinking/Decision Making

• Be prepared to make decisions and effective implementation of those decisions
• Translates decisions into effective actions and implementation
• Acts decisively and make difficult decisions even if unpopular

Results Oriented

• Delivers on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations
• Shows drive and determination to achieve high standards

Driving profit/margin improvement

• Suggests and makes improvements and efficiencies to manage costs and improve margins
• Understands need to work within project scope including price
• Communication, planning work and influencing
• Communicates clearly and concisely using language appropriate to audience
• Displays sensitivity to develop constructive relationships with others
• Plans and organises workload of own and others, suggests priorities as necessary