Walk In Interviews

2 weeks ago

Delhi Gurugram NCR Noida, India Progressive Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:

We are looking for an enthusiastic and technically sound L1 & L2 Desktop Support Engineer with 1 to 5 years of experience to provide on-site support for desktops, laptops, and IT peripherals. The role involves basic troubleshooting, hardware and software support, and ensuring smooth day-to-day IT operations for end-users.

Key Responsibilities:

  • Provide first-level support to users for desktops, laptops, printers, and other peripherals.
  • Install, configure, and troubleshoot Windows operating systems and standard software applications.
  • Support and maintain Microsoft Office applications/Third party applications, email configuration, and basic user settings.
  • Assist in user account creation, password resets, Domain Joining in Active Directory.
  • Perform daily checks on IT equipment and ensure proper functioning.
  • Coordinate with vendors for hardware repair or replacement when necessary.
  • Handle new user onboarding tasks such as system setup and basic orientation.
  • Troubleshoot basic LAN and Wi-Fi connectivity issues (IP conflicts, cable faults, etc.).
  • Basic knowledge of Audio/Video Conferencing.
  • Printer Installation, configuration and troubleshooting.
  • Escalate unresolved technical issues to L2/L3 teams in a timely manner.

Required Skills & Qualifications:

  • Should have passed Graduation or 3 years Diploma in Computer Hardware or other related Technical Course
  • 1 to 3 years of hands-on experience in desktop support.
  • Willingness to work in shifts or support extended hours as needed.

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