Sr Seller Experience Manager, Inventory Trust
1 week ago
As part of TSI, the Inventory Trust team is seeking a Senior Seller Experience Manager- to lead a critical program ensuring bar raising seller experience with Inventory trust appeals and processes. This role oversees the SX for enforcement teams, terminal inventory actions and supply chain reviews. This role works across risk, program and tech to create consistent experiences and earn trust with sellers through clear processes and communication.
Key job responsibilities
Program Leadership
• Own SX metrics driving improvement across risk, opps and tech
• Drive program strategy and roadmap development
• Establish and track program metrics, KPIs, and success criteria
• Develop and maintain program documentation, processes, and best practices
• Lead cross-functional initiatives across diverse multinational team
Seller Experience Program Management
• Create durable feedback mechanisms to improve SX
• Manage relationships with Legal, Compliance, content and investigative teams
• Discover additional sources of seller feedback to drive systemic improvements
• Drive process improvements to reduce appeals and false positives
Stakeholder Management & Operations
• Build and maintain relationships with key internal and external stakeholders
• Provide regular program updates and metrics to leadership
• Develop and maintain dashboards for stakeholder visibility
• Lead operational reviews and process improvement initiatives
Basic Qualifications:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
Preferred Qualifications:
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 3+ years of supply chain experience
- 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
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