IntelliMatch & SQL Support Rotational Shifts

1 day ago

Pune, Maharashtra, India FIS Full time ₹ 5,00,000 - ₹ 12,00,000 per year

What you will be doing

Your primary responsibilities will be to provide a high level of client experience in form of support and technical expertise for helping clients get the best use out of the applications.

Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role:

  • Issue Management of issues logged with Client Services that includes;
  • Accurate and timely logging of issues
  • Prioritize issues according to set guidelines
  • Issue investigation and resolution
  • Issue escalation where required both internally and externally with customer
  • Manage expectations with the client around timelines, support approach and status
  • Organize WebEx sessions / Conference Calls for issue investigation and resolution.
  • Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules
  • Ability to work under pressure, both in terms of deliverable deadlines, but also in communication with clients under difficult situations.

What you bring:

Knowledge / Experience

  • 4-6 years experience of working on IntelliMatch Support
  • Extensive experience of working with IntelliMatch hosted environment
  • Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud
  • Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams
  • Knowledge of the financial services marketplace

Qualifications

  • Degree or equivalent
  • ITIL v3 Foundation or higher desirable

Competencies

  • Fluent in English
  • Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
  • Attention to detail track record of authoring high quality documentation
  • Organized approach manage and adapt priorities according to client and internal requirements
  • Self-starter but team mindset - work autonomously and as part of a global team
  • Willing to work in 24/7 rotational shift and weekend on call support

Technical requirements:

  • Advanced knowledge of working with IntelliMatch.
  • Troubleshoot complex issues involving Load Balanced environments
  • Knowledge about various environments involving MQ, Citrix, n-tier architecture, Public/private cloud
  • Understand complex DB objects - stored procedures, database views, triggers, database structure
  • Ability to write SQL statements (joins, updates, scripts for analysis, etc.) Desired
  • Experience around Crystal Reports and SSRS

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