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Junior Manager

2 weeks ago

Mumbai, Maharashtra, India Somany Ceramics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Handle customer complaints and provide effective resolution for contractors, dealers, distributors, and retailers.
  • Provide technical guidance and solutions related to ceramic products.
  • Explain product details, features, and benefits of tiles to customers and channel partners.
  • Support business teams in resolving technical queries and ensuring customer satisfaction.
  • Maintain strong relationships with trade partners through effective communication and problem-solving.

Preferred candidate profile

  • Diploma/ Degree in Ceramics with strong technical knowledge of ceramic/tiles industry.
  • 45 years of relevant experience in handling technical support and customer interactions.
  • Excellent communication and interpersonal skills.

  • Ability to manage multiple stakeholders (dealers, distributors, contractors, retailers).

  • Exposure to technical and customer-facing roles.

  • Career growth in a fast-paced and expanding sector.