Senior Business Analyst

1 week ago

Mumbai Pune, India Zycus Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Zycus is looking to hire MBA graduates specializing in supply chain and operations to work as Senior Business Analyst - Support (Analyst TAM). The Analyst will work as part of a Project / Technical Account Management team to deliver analytical,  solution-oriented services to  Fortune 500 clients.In this role, you will be part of a Global Team and work with our global customers in implementing our AI-driven procurement solution.

As a TAM Analyst at Zycus, you will:

  • Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.)
  • Provide training to customers on upcoming changes for new releases every quarter.
  • Proactively communicate with customers and resolve their issues.
  • Plan, Estimate and drive the execution of change and service requests.
  • Identify patterns in customer raised tickets (issues and queries) and work towards permanently addressing them.
  • Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support.
  • Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues forcustomers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  • Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customers business needs.

External Skills And Expertise

What will you require to be successful in this role:

  • MBA in Supply Chain and Operation
  • Experience Level: 2-5 years
  • Willingness to work in 24 X 7 shifts
  • Excellent written and oral communication skills is a must.
  • Flexible,  enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Collaboration with various internal and external stakeholders.
  • Ability to learn, execute and excel. Multitask and work with priorities.
  • Working hours : As per the geography and region assigned.

About UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore

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