
Tableau Analyst
19 hours ago
Job Title:
Tableau Analyst
Company: Globiva
Location: Sector 18, Gurgaon
Employment Type: Full-time (Work from Office)
About the Role
We are seeking a Tableau Analyst with strong expertise in creating and managing dashboards to support business operations in a BPO environment. The ideal candidate should have hands-on experience in Tableau dashboard design, data visualization, and performance reporting to help business leaders make data-driven decisions.
Key Responsibilities
- Design, develop, and maintain interactive Tableau dashboards and reports for business and operations teams.
- Translate raw data into meaningful insights to improve process efficiency, sales, and customer experience.
- Work closely with operations, training, and management teams to understand reporting requirements.
- Perform data extraction, transformation, and analysis from multiple sources (CRM, Dialer, MIS, etc.).
- Ensure data accuracy, dashboard performance optimization, and timely delivery of reports.
- Automate recurring reports and ensure standardization across business units.
- Provide ad-hoc analysis support for business decision-making.
Required Skills & Qualifications
- Bachelors degree in Computer Science, Statistics, Mathematics, Business Analytics, or related field.
- 13 years of experience as a Tableau Analyst / BI Analyst (preferably in a BPO/KPO setup).
- Strong expertise in Tableau dashboard creation, reporting, and visualization.
- Good knowledge of SQL and data handling.
- Understanding of BPO processes, KPIs, and operational metrics is a plus.
- Strong analytical, problem-solving, and communication skills.
Why Join Globiva?
- Work with a leading BPO company in Gurgaon.
- Exposure to cross-functional teams and large-scale data sets.
Growth opportunities in Business Intelligence and Data Analytics domain.
HR Supriya
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