Operations Executive

2 weeks ago

Mumbai Mumbai Suburban Navi Mumbai, India Grayquest Finance Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

Compliance & Operational Excellence

  • Manage end-to-end processes including KYC, NACH, Institute, and Lender
  • Verify compliance requirements (PAN, KYC, agreements, mandates) before loan disbursement.
  • Ensure cases move seamlessly through defined stages in the loan lifecycle.
  • Handle escalations & resolve operational queries within defined TAT.
  • Conduct pre-disbursal checks to ensure KYC, payments, NACH mandates, and agreements are in place.
  • Ensure strict adherence to regulatory norms, lender policies, and internal SOPs.
  • Identify and escalate discrepancies, or policy deviations.
  • Monitor Downpayment and refunds.
  • Validate merchant ID transactions and escalate discrepancies.

Reporting & Process Improvements

  • Suggest process improvements and support automation/system enhancement initiatives.
  • Identify operational bottlenecks and collaborate with tech/product teams to streamline workflows.

People & Coordination

  • Coordinate with interns/subordinates to ensure smooth execution at the workfront.
  • Communicate and align with internal teams for process consistency.
  • Contribute as a strong team player while supporting leadership and organizational goals.

Key Competencies

  • Analytical Thinking: Ability to assess gaps, identify risks, and resolve operational issues. Process Orientation: Strong focus on accuracy, compliance, and SOP adherence.
  • Collaboration: Ability to work effectively with internal teams and external stakeholders.
  • Adaptability: Manage high volumes efficiently in a dynamic fintech/banking environment.

Preferred candidate profile

  • Experience: 23 years in Fintech, NBFC, Banking, or E-commerce operations. Strong knowledge of financial products, KYC norms, loan processing, and NACH/eNACH.
  • Advanced proficiency in MS Excel/Google Sheets.
  • Excellent problem-solving, communication, and coordination skills.
  • Leadership & organizational abilities with flexibility to work in shifts, Sundays, or holidays.

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