Current jobs related to Sr. Manager, Cloud Applications Consulting_TSS - Bengaluru, Karnataka - OpenText
-
Sr. Software Engineer
53 minutes ago
Bengaluru, Karnataka, India Spectro Cloud Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWho We AreSpectro Cloud aims to make infrastructure boundaryless for the enterprise, from data center to edge and every platform in between. We provide solutions that help enterprises run applications on Kubernetes, their way, anywhere.Established by a team of multi-cloud management experts and industry veterans with a track record of success, we're at the...
-
Sr. Cloud Applications Engineer
2 days ago
Bengaluru, Karnataka, India Opentext Full time ₹ 20,00,000 - ₹ 25,00,000 per yearYour Impact:As Senior Cloud Application Engineer, you will join a global team, where youll have the opportunity to learn, grow and mentor other team members. You will be actively engaged with Product Management, Product Engineering, and others across the CloudOps Delivery team. You will bring your ideas and knowledge to continue to improve and make our cloud...
-
Bengaluru, Karnataka, India Opentext Full time ₹ 12,00,000 - ₹ 36,00,000 per yearYour Impact:The Senior Manager Managed Services is responsible for leading and managing the delivery of IT managed services across client environments. This role ensures operational excellence, client satisfaction, and continuous service improvement. The ideal candidate will have deep expertise in IT infrastructure, cloud platforms, service delivery...
-
15h Left Sr Workday Functional Consultant
2 weeks ago
Bengaluru, Karnataka, India Global Applications Solution Full timeSr Workday Functional Consultant Absence Module – ConfiguratorGlobal FTEHybrid – Bengaluru, Hyderabad, PuneRole Overview : The Global Absence Partner – Configurator will be responsible for the design, configuration, testing, and ongoing support of Workday Absence Management with a strong focus on EMEA-specific requirements. This role partners closely...
-
Sr. Salesforce Developer
3 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeNTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Sr Salesforce Developer to join our team in Bangalore Karnataka India SFDC Sr Salesforce Developer Service Cloud How...
-
Middleware Cloud Expert
2 weeks ago
Bengaluru, Karnataka, India beBeeExpertise Full time US$ 1,25,000 - US$ 1,75,000Sr. Oracle Middleware AdministratorWe are seeking a highly skilled Sr. Oracle Middleware Administrator to oversee and maintain our middleware applications.Key Responsibilities:MiddleWare Maintenance: Install, configure, and manage WebLogic, Apache, and Tomcat servers.Troubleshooting: Troubleshoot and resolve issues related to middleware...
-
Sr. Cloud Applications Consultant- Appworks
3 weeks ago
Bengaluru, Karnataka, India OpenText Full timeOPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects...
-
Qlik Cloud Application Manager
2 weeks ago
Bengaluru, Karnataka, India Siemens Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin our global team as Qlik Cloud Application Manager (f/m/d) to manage valuable business intelligence solutions, implement improvements, and ensure their continuous availability.Your tasks and responsibilities:You will be managing high value solutions implemented in Qlik Cloud as front-end with multiple connected back-end technologies (e.g., Snowflake,...
-
Sr. Cloud Applications Consultant- Appworks
2 days ago
Bengaluru, Karnataka, India Opentext Full time ₹ 12,00,000 - ₹ 36,00,000 per yearYour Impact:Reporting to Technical Success Services Manager, Senior Cloud Applications Consultant is responsible for ensuring quality technical delivery that involves administration and management of the OpenText Process Automation product suite for our worldwide customers.The role is customer-facing and requires excellent interpersonal skills with the...
-
Sr Oracle Cloud HCM Technical Consultant
2 weeks ago
Bengaluru, Karnataka, India People Prime Worldwide Full timeOur client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and...
Sr. Manager, Cloud Applications Consulting_TSS
2 weeks ago
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact:
The Senior Manager – Managed Services is responsible for leading and managing the delivery of IT managed services across client environments. This role ensures operational excellence, client satisfaction, and continuous service improvement. The ideal candidate will have deep expertise in IT infrastructure, cloud platforms, service delivery frameworks (ITIL), and team leadership.Our Customer Success Services organization includes a portfolio of specialized Technical Success Services (TSS). Led by experts with deep knowledge of OpenText products, TSS delivers managed services for OpenText applications deployed across multiple cloud platforms—including OpenText Cloud, Google Cloud, Microsoft Azure, and Amazon Web Services. The organization provides a unique set of services designed to maximize customer success and accelerate value realization.
What the role offers:
Service Delivery& Operations
- Oversee end-to-end delivery of Application Managed Services including cloud operations and application support
- Ensure SLAs, KPIs, and compliance standards are consistently met or exceeded
- Implement ITIL-based service management practices for incidents, problem, change, and capacity management.
Client Engagement& Relationship Management
- Act as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
- Conduct regular service reviews and governance meetings with clients
- Identify opportunities for service enhancements and service offerings upselling
- Demonstrates a customer-first mindset, ensuring proactive engagement, and delivering measurable improvements in customer experience.
- Manage technology operations and building strong stakeholder relationships across functions.
- Drive automation, AI-enabled improvements, and process efficiency to enhance both customer outcomes and productivity.
- Defining and presenting organizational vision and roadmaps, inspiring teams to achieve more, and representing challenges with actionable solutions.
- Act as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
- Conduct regular service reviews and governance meetings with stakeholders including the customers
- Identify opportunities for service enhancements and customer satisfaction
Team Leadership& Development
- Lead and mentor a team of service managers, engineers, and support staff
- Foster a culture of accountability, collaboration, and continuous learning
- Drive workforce planning, training, and performance management
- Foster a culture of professional excellence by encouraging certifications, knowledge sharing, and continuous development.
- Leverage prior knowledge of xECM, other ECM products, or OpenText solutions (preferred but not mandatory).
Strategic Planning& Transformation
- Develop and execute strategies for service improvement, automation, and cost optimization
- Lead digital transformation initiatives including Automations and AI adoption
- Collaborate with cross-functional teams to align services with business goals
What you need to succeed:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field (required).
- 15+ years of overall experience in enterprise support/managed services, with at least 5 years in direct people management, including leading managers and large distributed teams.
- Strong understanding of cloud platforms (AWS, Azure, GCP
- Certifications such as ITIL, PMP, AWS/Azure Architect, or similar are highly desirable
- Familiarity with ITSM tools (ServiceNow/JIRA Etc.,), monitoring tools, and automation frameworks
- Ability to foster a services-driven culture and build strong customer relationships; act as the face of the TSS team for customers.
- Experience in managing internal stakeholder relationships across Success Management, Cloud Ops, Engineering& Product Management, Service Management, and Professional Services.
- Proven ability to set strategic vision and direction for the TSS xECM practice, including accelerating delivery and improving time-to-resolution across the lifecycle.
- Strong leadership, team building, and talent management capabilities, with a commitment to driving certifications, knowledge articles, and continuous learning.
- Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced, global, distributed team environment.
- Excellent communication and interpersonal skills, with the ability to present issues and solutions clearly to executive stakeholders.
- A solution-oriented mindset, with the ability to propose practical approaches to challenges while driving measurable productivity gains.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
