Technical Support Engineer
2 weeks ago
Provide Level 2/3 technical support for production applications.
Should have good exposure in handling the team.
Write and optimise SQL queries to generate business reports and insights as per client requirements
Troubleshoot API and service-related issues.
Work on Unix/Linux environments for system operations and issue resolution.
Perform root cause analysis and ensure permanent fixes.
Monitor systems using ELK, Dynatrace, or equivalent tools.
Manage the end-to-end incident lifecycle in line with ITIL practices.
Collaborate with engineering, QA, and product teams to resolve client issues.
Document processes, solutions, and best practices for knowledge sharing.
Key Qualifications & Skill Sets:
6+ years of experience in technical/production support.
Strong SQL knowledge with ability to write complex queries.
Working knowledge of REST APIs.
Unix/Linux experience, including troubleshooting and basic scripting.
Hands-on experience with monitoring tools (ELK, Dynatrace, AppDynamics, etc.).
Strong debugging and problem-solving skills.
Incident Management experience in BFSI domain.
Excellent communication and client-facing skills.
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