Quant Analytics Associate Senior – Collections

JOB DESCRIPTION

We have an exciting opportunity for you to advance your analytics career and make a real impact on our business.

As a Quant Analytics Associate Senior in the Card Collections Analytics team, you will leverage data to develop strategies and reporting that enhance collections performance and customer experience. You will collaborate with diverse teams to deliver insights that drive business value and innovation.

Job responsibilities

• Perform quantitative analysis using SQL and Alteryx to evaluate collections strategies and product features
• Identify opportunities to enhance strategy segmentation and translate analytics insights into actionable recommendations
• Analyze customer behavior across collections channels to inform timely outreach
• Build business cases, design tests, and analyze pilot program performance
• Conduct reporting to assess communication effectiveness across calls, emails, and mobile notifications
• Lead development and reporting of operations performance metrics and KPIs
• Create self-serve tools to provide real-time information to decision-makers

Required qualifications, capabilities, and skills

• Bachelor's or Master's degree in Mathematics, Statistics, Economics, Engineering, Computer Science, Data or Information Science, or related field with eight years professional experience
• Experience working with large, complex datasets and strong database skills
• Proficient in writing, optimizing, and tuning complex SQL scripts
• Hands-on experience with at least three of SQL, Python, SAS, Tableau, Alteryx
• Proven ability to deliver analytics solutions under strict timelines
• Strong communication skills with ability to present complex findings succinctly to stakeholders
• Ability to engage both technical and non-technical partners effectively

Preferred qualifications, capabilities, and skills

• Experience in financial services or consulting supporting financial firms
• Familiarity with collections analytics, risk strategy, or cross-channel communications strategy
• Exposure to big data disciplines, AWS, and Agile methodologies
• Experience with operations workflow or agent desktop/user interface

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.