Technical Writer

About Us:
At Logile, Customer Experience is our differentiator—and the Logile-Learning team is central to that mission. As part of Customer Experience (CX), we deliver clear, actionable software documentation and training that supports ongoing learning for internal teams and retail partners
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We help retailers turn strategy into execution with tools and guidance that drive daily operational excellence across labor, inventory, and store planning.

Job Summary
: We're looking for a detail-oriented Technical Writer with experience in AI-powered content creation to join our Learning & Development team. You'll gather information from product demos, subject matter experts, and internal teams to create clear, scalable, and multilingual content that empowers both customers and internal teams

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Why Join**

UsAt Logile, you'll be part of a fast-growing team redefining retail learning through innovation, AI, and customer-centric design. We offer a collaborative environment, growth opportunities, and the chance to make a measurable impact on global retail operation

s.Key Responsibilitie

• s:Create and maintain clear, user-friendly documentation for Logile solution
• s.Collaborate with SMEs to document new features, UI changes, and learning initiatives, ensuring alignment with release timeline
• s.Use AI tools (e.g., Copilot) to draft, refine, and personalize documentation at scal
• e.Support initiatives related to product documentation by developing and testing documentation inputs for consistency and accurac
• y.Translate and maintain documentation in multiple languages with AI and SME support (e.g., Spanish, Polish
• ).Reduce support tickets and improve CSAT/NPS by ensuring documentation is current, accessible, and actionabl
• e.Support internal wiki and centralized knowledge base
• s.Contribute to measurable improvements in onboarding engagement, product adoption, and customer satisfactio

n.Job Requirement

• s:3+ years of writing and editing product documentation for software platform
• s.Skilled in creating clear, scalable content that improves adoption and reduces support ticket
• s.Strong editing and proofreading abilities with attention to clarity and consistenc
• y.Comfortable using AI tools (e.g., Copilot) to accelerate content creatio
• n.Proven impact on customer satisfaction, onboarding speed, or product engagemen
• t.Experience collaborating with cross-functional team
• s.Multilingual proficiency is a plu
• s.Strong analytical and problem-solving skills, with the ability to troubleshoot documentation gaps and improve user experienc
• e.Ability to work in-office in Bhubaneswar, Indi
• a.Flexibility to work US business hours and collaborate across global team

s.Qualificatio

• nsBachelor's degree in Technical Communication, English, Computer Science, or related fiel
• d.Certification in technical writing or content strategy (e.g., Google Tech Writing) is a plu

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