Desk Attendant

Key Responsibilities:

• Maintain the housekeeping desk and act as the communication hub for the department.
• Assign rooms to housekeeping staff based on occupancy and priority.
• Track room status and update housekeeping software or logs accordingly.
• Respond promptly to guest requests for amenities, cleaning, or services.
• Coordinate with front office and maintenance departments for room readiness and repairs.
• Monitor inventory of linen, cleaning supplies, and guest amenities; raise requisitions as needed.
• Prepare daily reports such as room status, staff attendance, and shift handovers.
• Handle lost and found items according to hotel policy.
• Ensure timely delivery of guest requests and follow-up for completion.
• Assist in training new housekeeping staff on desk procedures and protocols.

Qualifications & Experience:

• Education: High school diploma or equivalent; diploma in hospitality preferred.
• Experience: Minimum 23 years in housekeeping operations, preferably with desk coordination experience.

• Skills:

• Proficiency in housekeeping software and MS Office.

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage time effectively.
• Familiarity with hotel operations and guest service standards.