HIH - User Experience Design Senior Analyst

The Design Technologist role will explore the intersection of design, content, and code. In this role, you'll help shape and scale our design and content systems—leveraging design tokens, content tokens, and integrations with platforms like Contentful to enable cohesive, personalized, and context-aware experiences. You'll explore new automated workflows that streamline the delivery of end-to-end experiences, from design intent to production-ready code. This role invites experimentation with UI personalization, agentic architectures, and intelligent systems that adapt to user needs.

·       Help to drive the evolution and visual language standards across a multi-brand enterprise design system.

·       Experience in creating micro-interactions,

·       Collaborate with cross-functional teams to design intuitive and engaging user interfaces across various platforms, ensuring alignment with user needs and business goals.

·       Investigate and propose ways to incorporate AI technologies to enhance user interactions, aiming to personalize and optimize the user journey.

·       Explore generative AI technologies to create on-brand, asset libraries for illustration, photography, and iconography that meets design system specifications.

·       Champion a data-drive, user-centered research and design approach to inform design decisions and validate solutions.

·       Design and define patterns through components, documentation, and prototypes.

·       Ensure patterns meet standards and guidelines for accessibility.

·       Help in creating documentation and training materials for design system adoption.

·       Collaborate to test components and patterns as needed to ensure usability and consistency.

The Design Technologist role will explore the intersection of design, content, and code. In this role, you'll help shape and scale our design and content systems—leveraging design tokens, content tokens, and integrations with platforms like Contentful to enable cohesive, personalized, and context-aware experiences. You'll explore new automated workflows that streamline the delivery of end-to-end experiences, from design intent to production-ready code. This role invites experimentation with UI personalization, agentic architectures, and intelligent systems that adapt to user needs.

·       Help to drive the evolution and visual language standards across a multi-brand enterprise design system.

·       Experience in creating micro-interactions,

·       Collaborate with cross-functional teams to design intuitive and engaging user interfaces across various platforms, ensuring alignment with user needs and business goals.

·       Investigate and propose ways to incorporate AI technologies to enhance user interactions, aiming to personalize and optimize the user journey.

·       Explore generative AI technologies to create on-brand, asset libraries for illustration, photography, and iconography that meets design system specifications.

·       Champion a data-drive, user-centered research and design approach to inform design decisions and validate solutions.

·       Design and define patterns through components, documentation, and prototypes.

·       Ensure patterns meet standards and guidelines for accessibility.

·       Help in creating documentation and training materials for design system adoption.

·       Collaborate to test components and patterns as needed to ensure usability and consistency.

Required Experience

• 3-5 years of experience

• 2+ years of experience in UX design, with exposure to design systems and emerging technologies.

• Experience designing and shipping impactful experiences inclusive of design, strategy, and systems.

• Expert in design tools like Figma, with a strong ability to translate high-fidelity designs into responsive, accessible (WCAG compliance), and pixel-perfect front-end implementations.

• Proficient in front-end development technologies including HTML, CSS, Core Java, JavaScript, React (or similar frameworks), with hands-on experience building web and mobile applications for both Android and iOS platforms.

• Bridges the gap between design and engineering, collaborating closely with UX designers and developers to prototype, test, and deliver seamless user experiences.

• Leverages AI-powered design and development tools (e.g., GitHub Copilot, Figma AI, Framer AI) to accelerate workflows and stay ahead of emerging trends in design and technology.

• Continuously explores and adopts modern design systems, interaction patterns, and tech innovations, ensuring solutions are future-ready and aligned with industry best practices.

• Keen in listening, understanding and decoding the problem statement.

• Demonstratable experience leveraging and evolving design systems and component libraries.

• Bachelor's degree in relevant discipline or equivalent experience required.

• Ability to clearly and effectively communicate design processes, ideas, and solutions.

• Familiarity with dynamic theming and design tokens a plus.

• Strong written and verbal communication skills.

• A portfolio demonstrating user-centered design solutions.

Critical Competencies

• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

• Drives Results – Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines

• Action Oriented – Takes on tough challenges with sense of urgency, high energy, and enthusiasm

• Decision Quality – Makes sound and timely decisions to keep work moving forward

• Manages Complexity – Makes sense of complex and sometimes contradictory information to effectively solve problems

• Manages Ambiguity – Operates effectively and drives work forward even when things are not certain or there is no clear way forward

• Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise

• Collaborates – Quickly builds partnerships and works collaboratively with others to ensure progress

• Courage – Steps up to address difficult issues and says what needs to be said

• Instills Trust – Quickly gains confidence and trust of others through honesty, integrity, and authenticity

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences

• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.

• Bachelor's or Master's degree in relevant discipline or equivalent experience required

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.