Resident Engineer

KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Job Title - Resident Engineer

What will you be doing?

Customer Relationship Management

• Proactively develops and creates customer relationships in his/her area of responsibility

• In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer's needs and creating value throughout the lifecycle taking into account whole KONE product portfolio

• Creates interest and demonstrates value of KONE digital offering to influencers and customers

• Develops and grows KONE's position in his/her customer base or market area 

• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

• Ensures customer satisfaction and solves complaints with the rest of KONE team 

• Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM

End-to-End Sales

• Generates leads, opportunities, orders and contracts to meet the sales budget and pricing targets

• Finds customer needs and designs solution to meet them

• Is accountable for setting optimal market pricing for each solution

• Requests technical know-how from Customer Solutions Engineering (CSE) in tendering phase in non-standard cases and according to local policy

• Arranges pre-tender, pre-booking reviews and ensures Sales-to-Operations handover with complete and correct information

• Ensures the importance of site readiness communicated to customer and included in the contract 

• Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety

• Is accountable for the project until Order Booking

• Ensures correct project categorization at Decision to start tendering by Gate approver

• Supports the finance function in money collection

• Driving execution of her / his individual sales plan including proactive / consultative sales customer visits

• Responsible for gathering relevant information about market and competitors from the field

• Responsible for timely and accurate reporting

• Documents full information of opportunities, tasks and visits, including won and lost reasons

• Responsible for correct opportunity data in CRM

Site Supervision Process:

• Accountable for the delivery of the installation project

• Accountable for Site Safety

• Responsible for securing efficient management of environmental aspects of the installation (waste handling, hazardous material, minization of travel)

• Accountable for the financial result of the project (cannot be responsible for costs associated with changes in factory prices or exchange rate variables)

• Participates to the sales/installation hand-over and validates the term of the order received from the customer together with the salesperson

• Prepares the overall installation program and resource planning

• Responsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and Non KONE factory material suppliers

• Responsible for site preparations and follow-up of site readiness

• Accountable for use of correct KONE installation methods throughout the installation

• Ensures cost control as per action plans during budget, and pre-calculated CM2% towards achieving the  R80 targets

• Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to his superiors

• Responsible for maintaining project documentation

• Updates information to company management systems (eg S-plan milestone updates)

• Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.

• Accountable for final testing of the equipment and handover to maintenance

Customer and Sub-contractor Relationship management:

• Accountable for customer satisfaction and quality of installation

• Accountable for Sub-contractor quality and Safety performance

• Single point of contact towards the customer during installation regarding site management, responsible for internal and external communication during the project

• Aims at achieving allocated sales targets and add-on sales and variations during installations

• Develops and maintains a cordial and professional relationship with the sub-contractors

People management / Leadership:

• Accountable for people (site operatives) development and wellbeing, and managing the performance of the team and individuals.

• Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation team

• Identifies field operative training needs and manages training plans

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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