Sr. Manager – Operations

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey

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Role Overview

The Sr. Manager – Operations will lead and scale day-to-day operations for the Packers & Movers business across multiple categories (Intercity, Intracity) across Pan India (Spread across 10 cities and expanding ).

The role demands strong execution capabilities, people leadership, and the ability to translate business vision into operational excellence. The ideal candidate is someone who has multi-city operations in an experienced-focused business, managed high-performing teams, and has good comfort with data, and most importantly has the ability to understand ground realities well.

Key Responsibilities

1. Operations Management

• Drive day-to-day operations across business verticals with strong execution discipline.
• Plan supply for projected demand and ensure quality and operational standards.
• Allocate and manage city teams for on ground operational execution.

2. SOPs, GTMs & Process Excellence

• Implement SOPs and execute GTMs for new product launches and process rollouts.
• Identify operational inefficiencies and drive improvements in partnership with Product, Analytics, and Central teams.
• Ensure adherence to standards around quality, turnaround times, and customer experience.

3. Business & Category Leadership

• Lead geographic and category expansion by collaborating with cross-functional stakeholders.
• Manage P&L for assigned categories along with other business co-owners.
• Build and execute strategic objectives (e.g. NPS improvement, New launches).

4. Market Intelligence & Strategy

• Track market trends around pricing, competition, and service quality to define short to medium (1 day- 6 months) term strategies
• Bring a strong eye for detail to understand micro-market nuances and routes, and tailor strategies accordingly for growth and customer experience.

5. Escalation & Risk Management

• Enable teams to handle escalations with excellence an discipline, identify recurring patterns, and drive long-term structural fixes.
• Ensure effective governance mechanisms for city operations.

6. Vision & Roadmap

• Create a clear operational vision and detailed roadmap for business excellence.
• Influence and lead multi-city teams through structured planning, communication, and performance management.

Skills & Competencies

Must-Have

• Strong people leadership; prior experience handling a team of managers is essential.
• Experience managing multi-city operations with at least 20+ member teams.
• Excellent communication skills, with the ability to influence both leadership and ground teams.
• High comfort in using data and ground intelligence for decision-making.
• Deep on-ground bias with a roll-up-your-sleeves attitude and the willingness to travel to uncover and address real issues.

Good-to-Have

• Experience in logistics, mobility, supply chain, or marketplace operations.
• Exposure to category management roles involving both strategy and execution.
• Ability to work cross-functionally and manage multiple stakeholders.