Technical Adoption Manager II

2 days ago

Chennai, Tamil Nadu, India ZoomInfo Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

What You'll Do as Technical Adoption Manager:

  • Develop and implement strategies to increase the adoption and usage of our suite of products, maximizing the return on investment for our customers.
  • Work closely with the Core Customer Success Manager on what engagement and outreach plays to deploy on assigned accounts.  
  • Act as a liaison between customer success, technical teams, account managers, and other departments to ensure a cohesive adoption strategy. Facilitate communication and collaboration across teams to achieve adoption goals.
  • Establish trusted advisor relationships with key stakeholders to increase product adoption within the customer organization and assist the customer success manager and the account manager drive value.
  • Closely manage and nurture accounts to identify and eliminate the risk of attrition due to poor product usage. Ensure customers are aware of and educated on new features and releases.
  • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customers' business needs.
  • Work across other internal teams (Customer Success, Customer Support, Delivery, Integrations, Onboarding) to support customer requests and drive a cohesive adoption strategy.
  • Capture customer feedback clearly and communicate it internally to enable ongoing improvement of products and services.
  • Maintain extensive product knowledge across all Zoominfo product lines to effectively demonstrate the product and craft solutions for customers' business needs.
  • Develop scalable programs and playbooks to drive feature adoption and expand product usage.

What You Bring:

  • 3 to 5 years of relevant experience in customer success, technical account management, or solutions engineering in B2B SaaS
  • Willing to work in Night Shift - 5 PM IST to 2 AM IST / 6 PM IST to 3 AM IST
  • Strong analytical skills with experience using data to drive decision-making and strategy
  • Proficiency with customer success platforms, CRMs, analytics tools, and marketing automation software
  • Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences
  • Knowing how to manage data quality in CRMs is a plus.
  • Self-starter with the ability to work independently and drive results in a fast-paced environment
  • Bachelor's degree in Computer Science or a similar discipline
  • Familiarity with product management concepts and Agile methodologies is a plus
  • Having a business education is a plus.
  • This is a Hybrid role - Three Days work from office and Two Days work from Home

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