Order Handler

About The Company
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website

The Position / About The Job

• Order Processing & Administration

• Register, validate, and maintain customer orders in the system.

• Checks delivery times and basic technical selections.

• Work in the Movex / D365 ERP-system for all order-related activities.

• Customer Communication & Service

• Act as the primary contact for all order-related customer communication.

• Provide order confirmations, updates, and proactive information about delays or risks.
• Coordinate and follow up on customer complaints and claims.

• Represent customer needs internally across functions.

• Coordination for Engineered/ETO Orders

• Validate technical requirements, scope, and necessary documents (drawings, specifications, etc).

• Coordinate with Engineering for feasibility, design approvals, and BOM release.

• Track ETO milestones and escalate issues early to secure on-time delivery.

• Production, Planning & Material Flow

• Coordinate with Production Planning on scheduling and capacity allocation.

• Verify material availability, monitor production progress, and escalate shortages.
• For standard orders: handle material planning, scheduling, and progress follow-up.

• For ETO orders: define and monitor critical-path activities (engineering release, materials, FAT, shipment).

• Quality, Documentation & Compliance

• Prepare, collect, and manage all customer and internal documentation (drawings, certificates, QA documents, manuals).

• Coordinate inspections, FAT/IFAT, and customer approvals.

• Ensure compliance with internal processes, quality standards, and contractual requirements.

• Logistics & Dispatch

• Arrange shipments in collaboration with Logistics, ensuring correct packaging, labeling, and transport.

• Prepare dispatch documentation (invoice, packing list, CoC, certificates).

• Confirm shipment details to customers and close orders in the system.

• Monitoring, Control & Improvement

• Monitor orders from start to finish to ensure delivery precision and customer satisfaction.

• dentify order-related risks early and initiate mitigation actions.
• Contribute to continuous improvement initiatives involving workflow, lead time, and system updates.

Who you are?
Technical & Professional Skills

• Experience in order handling, supply chain, logistics, or production coordination.
• Understanding of technical products (mechanical, industrial, engineered equipment preferred).
• Experience with ERP systems (Movex, SAP, D365 or similar).
• Basic commercial and contract knowledge (pricing, Incoterms, payment terms).
• Ability to read and understand technical documents (drawings, specs, BOMs) is a merit.

Soft Skills

• Strong communication and customer service mindset.
• High level of accuracy, structure, and follow-through.
• Ability to manage multiple tasks in parallel and prioritize effectively.
• Ability to learn new processes and systems as per requirement.
• Strong coordination ability across functions (Sales, Engineering, Planning, QA, Logistics).
• Capture details during project execution and track action points with concern person till closure.
• Problem-solving skills and proactive attitude. Lead team of CFT members, analyze problems, identify root causes, evaluate options, and implement effective solutions and work on proposed solutions

Experience

• 3–6 years of experience in order handling, production/supply chain roles or customer service.
• Experience with engineered/ETO products is an advantage

Physical & Environmental Factors
Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear.

Environmental Factors (hazardous materials, work location, work surfaces, exposure).

Why Should You Apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities.
• Your work will have a true impact on Alfa Laval's future success, you will be learning new things every day.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."