Sr Associate IS System Analyst

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.

ABOUT THE ROLE

Role Description:

As an SrAssociate IS System Analyst - Analytics, you will act as a critical link between business stakeholders and technical teams, ensuring that Veeva Vault Portfolio is assessed and optimized to meet business requirements. Your primary responsibility will be to analyze the system states, create various assessment metrics and build interactive dashboards in accordance with it, to meet overall business objective while aligning with the content strategy. By translating business goals into detailed technical specifications, you will support the development and enhancement of Veeva Vault solutions. This role requires a strong understanding of both Veeva Vault systems and building interactive analytical dashboards to analyze service delivery and optimize the business processes.

Roles & Responsibilities:

• Design and develop visual performance dashboards and scorecards to monitor key service delivery metrics (KPIs, SLAs, and risk metrics) for vendor and platform; Apply tools such as Tableau, Power BI, and Smartsheet to create effective reporting solutions, ensuring data accuracy and integrity.

• Stay updated with the latest trends, advancements and standard process for Veeva Vault Platform ecosystem.

• Maintain knowledge of trends in business intelligence/analytics frameworks, related new technologies, to provide, recommend and deliver standard analytical and automation solutions.

• Stay up to date on Veeva Vault features, new releases and best practices around Veeva Platform Governance.

• Conduct periodic audits of vendor engagements, contracts, and performance metrics.

• Ensure seamless data integration and system configurations in collaboration with technology teams, enforcing data governance policies and standardized data connectivity.

• Prepare recurring reports and dashboards, including monthly, quarterly, and annual performance measurements for leadership.

• Develop and optimize data analytic queries, standardized/custom report layouts, and a library of executive report formats to align reporting processes with business objectives.

Basic Qualifications and Experience:

• Master's degree and 1 to 3 years of Computer Science, IT, Data Analytics, or related field experience.

• Bachelor's degree and 3 to 5 years of Computer Science, IT, Data Analytics, or related field experience OR

• Diploma and 4 to 7 years of Computer Science, IT, Data Analytics, or related field experience.

Functional Skills:

Must-Have Skills:

• Solid experience of building data analysis, data modeling, and data visualization solutions with Tableau, Power BI, Smartsheet etc.

• Experience with Veeva Vault Platform and Products, Veeva Reports and Veeva configuration settings & custom builds.

• Good understanding of software development methodologies, including Agile and Scrum, and cloud-based systems.

Good-to-Have Skills:

• Hands-on experience with scripting languages like SQL or Python, and AWS services like S3 and Redshift.

• Experience with SaaS solutions, process automation or workflow management tools.

• Strong data visualization and storytelling skills, with the ability to translate complex data into meaningful dashboards, executive reports, and infographics.

• Strong communication skills, with the ability to present insights clearly to leadership and coordinate cross-functional data requests and updates.

• Good understanding of managing systems and implementing projects in regulated GxP environments.

Professional Certifications:

• SAFe for Teams (Preferred).

• Veeva Vault Platform Administrator (Preferred).

Soft Skills:

• Excellent analytical and troubleshooting skills.

• Strong verbal and written communication skills.

• Ability to work effectively with global, virtual teams.

• Team-oriented, with a focus on achieving team goals.

• Strong presentation and public speaking skills.

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.