Technical Specialist

Kyndryl

5 days work from office ( Koramangala Bangalore )

Rotational shift (24*7)

Please send your application to or apply on the belowlink:

Job Posting Title

Technical Specialist - API Connect, IIB and MQ Administrator

Job Description Summary

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

May be involved in customer installation and training.

Provides support to customer/users where the product is highly technical or sophisticated in nature.

Job Description

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Essential Roles & Responsibilities:

• Overall responsible for up gradation, fix packs, configuration, and maintenance of DP, APIC, APC & IIB and MQ.
• Use the API Dev Portal to manage the lifecycle of APIs across multiple API catalogs
• Maintain security profile of IBM DP, APIC and APC using TLS profiles and other mechanisms to ensure a secure operating environment
• Configurations using CMC organizations, catalogues, spaces, Authentication, plans etc.,
• Monitor the performance of APIs and address any issues in a timely manner
• Backup and restore of IBM API Connect & APC configuration data
• Perform DR of APC & APIC as per bank requirement
• Documentation of system configurations, processes, procedures and also follow them.
• Coordinating with OEM for resolving the tickets and security points raised by internal security team
• Patching activities should be carried out
• Manages technical rollout, perform PIR and post deliverable support/technical strategy
• User management for developer activities, manage RBAC and privileges for Integration layer
• Provide technical support, guide developers and other stake holders(including/coordinating with IBM Tech Support) in troubleshooting and debugging issues related to API Connect, Datapower, API connect & IIB and MQ.
• Enabling Triggering on MQ queues based on the requirement of various interfaces.
• Performed admin tasks using MQSC scripts and Monitoring the Queue managers.
• Configured and implemented Distributed Queuing on Client/Server architectures.
• Create and maintain good technical documentation.
• Configuring Integration nodes by setting up the database connections like, ODBC/JDBC connections.
• 24x7 Production control support and on-call support.
• Ability to obtain and maintain a Minimum Background Investigation (MBI)

Job Qualifications

• Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Professional and Technical Expertise:

• A minimum of 8+ years of overall experience in IT API Gateway, IIB & MQ with proven experience in Middleware Operations.
• Experience in creating, installing, managing and supporting the API components of IBM which includes Data power & API Connect
• Hands on experience on up-gradating the existing platforms to latest version of IBM products
• Installation, configuration, upgrading, troubleshooting and system administration of WebSphere MQ and IIB on various platforms like Unix, AIX and Windows platforms.
• Having very good experience in Web Sphere MQ v7.0, v7.5, v8.0, v9.0 and IIB 9.0, v10.0 and configuring Queue managers.
• Experienced in setting up MQ queue manager Cluster environment like Cluster Distribution and Workload Balance Management environments.
• Experience in working with RDBMS like Oracle and SQL Server.
• Experience in tuning and configurations.
• Working knowledge with Incident tickets and Change requests on day-to-day basis.

Preferred Professional and Technical Expertise:

• Certification in API Connect, IIB or MQ will be added advantage.
• Good Knowledge in MQ SI commands to Create, Start &Stop of the Broker Objects.
• Good knowledge on Up gradation & Migration process.
• Good knowledge on Bar file deployments through toolkit as well as command mode also.
• Knowledge on IBM integration bus to create the Integration nodes, Configuration Manager & Integration servers.
• Good attitude towards corporate environment.
• Good communication skills.