L4 - CV DMS - MP - Gwalior - BACL

2 days ago

India Bajaj Auto Full time ₹ 4,00,000 - ₹ 12,00,000 per year


DESCRIPTION

  • Level: L4
  • Department: CV DMS
  • Designation: Officer
  • Responsible for: Allocation of portfolio to vendor
  • Location: City
  • Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
  • Preferred Age: Maximum 30 years
  • Qualification: Any Graduate/ P.G/M.B.A.
  • Reporting to: Area Manager
  • Nature of Role: Individual Performer


SKILL SET REQUIRED

  • Negotiation skills
  • Managing Teams
  • Relationship management
  • Result oriented
  • Multitasking


KEY PERFORMANCE AREA

  • Achieving the bucket wise resolution as per the target
  • Reducing the flow rate to the next buckets
  • Managing the Agencies & monitoring their performance
  • Field visit on risk cases & escalation of issue cases after verification
  • Follow up of Process & Compliance


ROLES & RESPONSIBILTIES

  • Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
  • Review cases with FOS / TL and work assignment basis the disposition code.
  • Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
  • Receipt book & Repo kits allocation and auditing periodically
  • Agency billing closure within 60 days of the work completed month.
  • Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
  • Handling collection/repo related customer service issues/escalations.
  • Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
  • BKT resolution with agency and FOs level need to be tracked & reviewed.
  • Flow rates to next BKT needs to be restricted on the location you are handling.
  • Remove the non-performing FOs and recruitment the fresh team and train as and when required.
  • CRM queries needs to be closed as per the TAT assigned.
  • RCU audit queries must be reverted before TAT and implementation of committed action at field level.
  • Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
  • HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
  • HHT not working need to be informed to IT team for need of support.


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