Customer Support(International Process|| Only Experienced in CS
15 hours ago
22Immediate Hiring
1. Designation: Technical Support Executive
Process: International Voice Process (Customer Support)
Preferred candidate profile:
Experience: Minimum 1 year of experience in International Process (Customer Support)
Better to have Technical Knowledge
Strong verbal communication skills
Qualification: Graduates/Undergraduates
Role & responsibilities:
- Diagnose, troubleshoot, and resolve customer technical problems via phone in a timely and professional manner.
- Explain technical concepts in simple terms, guide customers through step-by-step solutions, and ensure customer satisfaction.
- Accurately record customer interactions, solutions provided, and escalate unresolved or complex issues to higher-level technical teams when required.
Additional Information:
Salary: Up to 30% hike on current CTC (Maximum up to 4.8 LPA)
Work Schedule: 5 days working, 2 rotational week-offs
Shift Timings: 24/7 rotational shifts
Transportation: 2-way cab (only within hiring zone - 25 KMs)
*If you are not opt for a cab, you will get 4500 per month as Travel Allowances*
Work Location: Gachibowli, Hyderabad
Note: Looking for Immediate Joiners
****************************************************************************
2. Designation: Associate
Process: International Voice and Semi-Voice Process (Customer Support)
Preferred candidate profile:
Experience: Minimum 1 year of experience in International Process (Customer Support)
Strong verbal communication skills
Qualification: Graduates/Undergraduates
Role & responsibilities:
- Handle customer inquiries and complaints through calls or Calls & Chat while providing prompt and professional support.
- Resolve customer issues efficiently by understanding their needs and offering appropriate solutions.
- Maintain accurate records of customer interactions and follow up to ensure customer satisfaction.
Additional Information:
Salary: Up to 5 LPA
Work Schedule: 5 days working, 2 rotational week-offs
Shift Timings: 24/7 rotational shifts
Transportation: 1-way cab (only within hiring zone - 25 Kms)
Work Location: Hi-Tech City, Hyderabad
Note: should not have more than a year of career gap
Interested can contact HR, Sathvika. P WhatsApp)
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