Customer Support(International Process|| Only Experienced in CS

15 hours ago


Hyderabad, Telangana, India Axis Services Full time

22Immediate Hiring

1. Designation: Technical Support Executive

Process: International Voice Process (Customer Support)

Preferred candidate profile:

Experience: Minimum 1 year of experience in International Process (Customer Support)

Better to have Technical Knowledge

Strong verbal communication skills

Qualification: Graduates/Undergraduates

Role & responsibilities:

  1. Diagnose, troubleshoot, and resolve customer technical problems via phone in a timely and professional manner.
  2. Explain technical concepts in simple terms, guide customers through step-by-step solutions, and ensure customer satisfaction.
  3. Accurately record customer interactions, solutions provided, and escalate unresolved or complex issues to higher-level technical teams when required.

Additional Information:

Salary: Up to 30% hike on current CTC (Maximum up to 4.8 LPA)

Work Schedule: 5 days working, 2 rotational week-offs

Shift Timings: 24/7 rotational shifts

Transportation: 2-way cab (only within hiring zone - 25 KMs)

*If you are not opt for a cab, you will get 4500 per month as Travel Allowances*

Work Location: Gachibowli, Hyderabad

Note: Looking for Immediate Joiners

****************************************************************************

2. Designation: Associate

Process: International Voice and Semi-Voice Process (Customer Support)

Preferred candidate profile:

Experience: Minimum 1 year of experience in International Process (Customer Support)

Strong verbal communication skills

Qualification: Graduates/Undergraduates

Role & responsibilities:

  1. Handle customer inquiries and complaints through calls or Calls & Chat while providing prompt and professional support.
  2. Resolve customer issues efficiently by understanding their needs and offering appropriate solutions.
  3. Maintain accurate records of customer interactions and follow up to ensure customer satisfaction.

Additional Information:

Salary: Up to 5 LPA

Work Schedule: 5 days working, 2 rotational week-offs

Shift Timings: 24/7 rotational shifts

Transportation: 1-way cab (only within hiring zone - 25 Kms)

Work Location: Hi-Tech City, Hyderabad

Note: should not have more than a year of career gap

Interested can contact HR, Sathvika. P WhatsApp)

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