Hypercare Consultant
6 days ago
8+ years of experience in client-facing stakeholder management roles
Works with client Service Desk to design and implement support mechanisms (i.e. setup in ServiceNow) specific to this effort
Responsible for incident management for specific shift (i.e. USA, Europe, Asia) based on location
Monitors ServiceNow and/or Email inbox or other defined channels for stakeholder inquiries
Empathizes and sympathizes with impacted stakeholders to efficiently solve user error issues and/or route technical issues to the correct support network
Shift required:
Shift 1: 6am 3pm ET (3:30pm-12:30am IST)
Shift 2: 2:30pm 11:30pm ET (12:00am 9:00am IST)
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