Senior Telecaller

Location: No C 29/ B, 2nd Avenue 2nd Floor, Anna Nagar, Near Anna Nagar Super Market, Chennai, Tamil Nadu 600040, India

Company Overview:Satheesh Balaji Chit Funds Private Limited is a leading chit funds company in India, dedicated to providing financial solutions to a diverse clientele. We pride ourselves on our integrity, customer-centric approach, and commitment to excellence.

Position Overview:

We are seeking motivated and enthusiastic Telecallers to join our Anna Nagar team. The ideal candidates will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. Telecallers will play a key role in reaching out to potential and existing clients to promote our chit fund services and address customer queries.

Key Responsibilities:

Customer Outreach:

• Make outbound calls to prospective and existing clients to explain and promote chit fund services.
• Follow up on leads and inquiries generated through marketing campaigns.

Client Engagement:

• Build rapport with customers by addressing their questions and providing accurate information about our services.
• Assist customers in understanding the benefits and terms of our chit fund schemes.

Data Management:

• Maintain accurate and up-to-date records of calls, customer interactions, and follow-up activities in the CRM system.
• Generate daily and weekly call reports to track progress.

Target Achievement:

• Meet or exceed daily, weekly, and monthly call and sales targets as set by the company.
• Strive to achieve customer satisfaction and retention goals.

Feedback Collection:

• Gather and document feedback from customers to improve service offerings and customer experience.
• Report recurring customer issues or concerns to the management team for resolution.

Qualifications:

• Minimum of a high school diploma; bachelor's degree preferred.
• Prior experience in telecalling, customer service, or sales is a plus.
• Excellent verbal communication skills in Tamil and English.
• Proficient in using basic computer applications (e.g., MS Office, CRM systems).
• Strong interpersonal skills with a customer-focused mindset.
• Ability to handle rejection and maintain a positive attitude.

What We Offer:

• Competitive salary with performance-based incentives.
• Training and development programs to enhance skills.
• Opportunities for career growth within the organization.
• A supportive and collaborative work environment.

How to Apply:

Interested candidates are invited to send their resume, along with a cover letter highlighting their suitability for the role. Only shortlisted candidates will be contacted.

Satheesh Balaji Chit Funds Private Limited is an equal opportunity employer and welcomes applicants from all backgrounds.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Ability to commute/relocate:

• Anna Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any past experience working in a chitfunds company? (Yes or No)
• Have you had any prior experience working in a financial institution (Banks, finance companies, etc.)? (Yes or No)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 4 years (Required)

Work Location: In person