Functional Consultant

6 days ago

Delhi, Delhi, India Orix Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Application Support: Provide functional support for D 365 F&O applications used within the financial services organization.
  • Issue Resolution: Investigate, troubleshoot, and resolve application-related issues reported by end users, ensuring timely resolution to minimize business disruptions.
  • Incident Management: Manage application-related incidents and service requests, following defined processes and ensuring proper documentation, escalation, and resolution within agreed service level agreements (SLAs).
  • Collaboration: Collaborate with internal teams, such as development and infrastructure, as well as external vendors, to identify root causes of issues and implement effective solutions.
  • Testing and Deployment: Coordinate and participate in the testing of deployment of application upgrades, patches, and enhancements, ensuring minimal impact on production environments.
  • Documentation and Knowledge Sharing: Maintain accurate and up-to-date documentation of application configurations, troubleshooting steps, and known issues. Share knowledge and provide training to end users to enhance their understanding and effective utilization of the applications.
  • Continuous Improvement: Identify opportunities for process improvement, automation, and efficiency gains within the application support function, suggesting and implementing enhancements as appropriate.
  • Compliance and Security: Adhere to the organization's policies, procedures, and regulatory requirements, ensuring data security and privacy standards are maintained within the application support environment.
  • Incident Reporting: Prepare and submit incident reports, status updates, and performance metrics to management and stakeholders, highlighting key trends, risks, and areas of improvement.

Preferred candidate profile

  • CA/MBA preferred
  • Functional expertise in Taxation

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