Telecaller at KOTA
4 days ago
Telecaller at KOTA (On Site)
Full-Time | Kota, Rajasthan
Experience: 0 to 2 years
Industry: Education / EdTech / E-Learning
About the Role:
We are seeking a proactive and communicative Telecaller for cross functional Operations Support to assist our Operations & HR team in coordinating with tutor candidates, parents, and internal stakeholders. This role will play a key part in ensuring seamless post-selection processes, managing parent queries, and maintaining consistent follow-ups to drive operational efficiency at Tutrain.
Key Responsibilities:
Post-Selection Support:Follow up with selected & offered tutor candidates for HR documents completion and signing. Ensure timely submission of onboarding documents and assist with any queries during the process.
Parent Interaction & Support: Handle incoming queries from parents regarding demo classes, tutor availability, and enrollment procedures. Provide timely updates and support to ensure high parent satisfaction and retention.
Communication Bridge: Facilitate smooth coordination between tutors, students, and parents. Maintain regular communication to ensure expectations are aligned across all parties.
Follow-Ups & Efficiency: Perform routine follow-ups with tutors and parents to reduce delays and improve turnaround times. Support the Operations team in maintaining accurate logs and progress trackers.
Key Requirements:
Minimum qualification: 12th Pass; Bachelor's degree preferred.
0–2 years of experience in customer support, telecalling, or operations (EdTech/Education preferred).
Fluent in both English and Hindi (spoken and written).
Strong interpersonal and communication skills.
Basic computer skills; familiarity with Google Sheets or CRM tools is a plus.
Ability to multitask, prioritize, and handle pressure with a positive attitude.
What You'll Get:
Competitive salary: ₹7,000 – ₹12,000/month, based on experience and skill set.
Opportunity to work in a mission-driven EdTech environment.
Hands-on experience in operations, parent engagement, and tutor coordination.
Supportive and collaborative team culture with growth opportunities.
A collaborative and learning-oriented work culture.
Ready to make an impact? Apply here within 24 hours:
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Job Types: Full-time, Permanent
Pay: ₹8, ₹15,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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