Telecaller at KOTA

2 days ago

Kota, Rajasthan, India eQOURSE Full time ₹ 8,000 - ₹ 15,000 per year

Telecaller at KOTA (On Site)

Full-Time | Kota, Rajasthan

Experience: 0 to 2 years

Industry: Education / EdTech / E-Learning

About the Role:

We are seeking a proactive and communicative Telecaller for cross functional Operations Support to assist our Operations & HR team in coordinating with tutor candidates, parents, and internal stakeholders. This role will play a key part in ensuring seamless post-selection processes, managing parent queries, and maintaining consistent follow-ups to drive operational efficiency at Tutrain.

Key Responsibilities:

Post-Selection Support:Follow up with selected & offered tutor candidates for HR documents completion and signing. Ensure timely submission of onboarding documents and assist with any queries during the process.

Parent Interaction & Support: Handle incoming queries from parents regarding demo classes, tutor availability, and enrollment procedures. Provide timely updates and support to ensure high parent satisfaction and retention.

Communication Bridge: Facilitate smooth coordination between tutors, students, and parents. Maintain regular communication to ensure expectations are aligned across all parties.

Follow-Ups & Efficiency: Perform routine follow-ups with tutors and parents to reduce delays and improve turnaround times. Support the Operations team in maintaining accurate logs and progress trackers.

Key Requirements:

Minimum qualification: 12th Pass; Bachelor's degree preferred.

0–2 years of experience in customer support, telecalling, or operations (EdTech/Education preferred).

Fluent in both English and Hindi (spoken and written).

Strong interpersonal and communication skills.

Basic computer skills; familiarity with Google Sheets or CRM tools is a plus.

Ability to multitask, prioritize, and handle pressure with a positive attitude.

What You'll Get:

Competitive salary: ₹7,000 – ₹12,000/month, based on experience and skill set.

Opportunity to work in a mission-driven EdTech environment.

Hands-on experience in operations, parent engagement, and tutor coordination.

Supportive and collaborative team culture with growth opportunities.

A collaborative and learning-oriented work culture.

Ready to make an impact? Apply here within 24 hours:

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Job Types: Full-time, Permanent

Pay: ₹8, ₹15,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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