Senior UI Engineer

Senior UI Engineer (QA)

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

We are seeking a highly skilled Frontend QA Engineer with extensive experience in UI testing and a mandatory background in Cypress UI testing. The ideal candidate will have a strong understanding of both JavaScript and TypeScript codebases and possess the ability to manage and maintain testing infrastructure effectively. With a minimum of 6 or more years of industry experience, including at least 3 years in QA and testing roles, the candidate should have substantial exposure to GitHub CI/CD pipelines.

Key Responsibilities:

• Develop, design, and execute comprehensive UI test plans and test cases using Cypress, Capybara.

• Collaborate closely with frontend developers to understand code changes, ensuring that new features are thoroughly tested before release.

• Maintain and improve the existing automated testing frameworks, focusing on scalability and robustness.

• Analyze test results, track defects, and work with development teams to resolve identified issues.

• Manage and maintain the testing infrastructure, ensuring a stable environment for automated test execution.

• Implement and monitor GitHub CI/CD pipelines, ensuring seamless integration and continuous delivery of software products.

• Awareness and some experience in developing unit tests for React components using libraries such as Jest, Enzyme, or React Testing Library in a plus.

• Mentor engineers, bringing them up to speed with Cypress, React, JavaScript, TypeScript, and best practices in UI testing.

• Participate in product design and specification reviews to provide valuable input from a QA perspective.

• Stay up to date with the latest industry trends and best practices to continuously improve testing processes.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• 7 years of professional experience in software testing, with at least 3 years focused on frontend/UI testing.

• Strong hands-on experience with Cypress for automated UI testing.

• Proficient in JavaScript and TypeScript, with the ability to understand and write codebases in both languages.

• Proven experience in managing and maintaining testing infrastructure.

• Solid understanding and hands-on experience with GitHub CI/CD pipelines.

• Excellent problem-solving skills and a keen eye for detail.

• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• hands-on experience writing technical documentation and architecture diagrams for web applications.

• Experience with Agile/Scrum methodologies.

Preferred Qualifications:

• Experience with other UI testing frameworks like Selenium, Playwright, etc.

• Knowledge of other testing tools and frameworks such as Jest, Jasmine, Mocha, etc.

• Familiarity with version control systems, particularly Git.

• Understanding of web technologies and modern frontend frameworks like React, Angular, or

• Exposure to cloud-based testing environments and tools.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.