netspoke proxy L2

Job Description for PROXY

Role: PROXY - L2

Experience: 3 to 6 years of experience working on Network Security

Location: Mumbai

Product Certification Netskope/Mcafee Proxy

Required Candidate profile-

Overall 3-6 years experience in network security with at least 3 years in managing PROXY solutions

Proficiency with management PROXY

Experience in working with Windows, Linux, Unix environments

Hands-on experience in commissioning and Implementation of PROXY solutions and integrating with

various management and authentication authorization tools (email, AD, IAM, SIEM)

Experience in automating processes using scripting, configuration (SOAR) tools

Experience in managing policies and exceptions

Experience in packet capture, analysis, and troubleshooting tools

Product knowledge of PROXY solution.

Incident, problem, service request management, change management, configuration management

&capacity management of PROXY Setup

Proactively utilize network monitoring tools to isolate events before service degradation occurs

Supporting incident monitoring and incident analysis/response initiatives

Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting

layers 1, 2, and 3 of the OSI Model.

Troubleshooting network, transport, session, presentation and applications layers

Conducting daily performance checks on devices, periodic audits and compliance

Performing immediate troubleshooting as the situation dictates for any network outages as reported by

users, sensors, and/or operational personnel

Implement, and maintain network security policy, standards, and procedures.

Deploying and maintaining access and security policies for PROXY solutions.

Maintaining service levels as well as oversight of the day-to-day configuration, administration and

monitoring of the network security infrastructure in a 24/7.

Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of PROXY.

Creating technical documentation, as-built network diagrams, inventory control documentation, and

security documentation.

Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot

and fix the high priority/severity incidents.

Investigate, isolate, and resolve PROXY incidents with RCA.

Designing and implementing PROXY solutions for DC/DR/Cloud and Branch office environments.

Create SOP/Run book and update knowledgebase in ITSM tools.

Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools

(AD, IDAM, PAM, SIEM, SOAR, etc.)

Closure of compliance and audit points as per the agreed timelines.

Patch updates, and upgradation as per the Bank's compliance and audit requirements

Should be able to Lead and mentor L1 & L2 engineers team.

Must be comfortable in reading packet captures and analysis (Wireshark/Pcap).

Excellent verbal and written communication skills

Demonstrated success in managing, analyzing, and solving complex issues

Ownership of their technology.

Ensure Ticket closure in SLA and follow up for escalated tickets

SLA reporting for respective technology.