AMS - Cloud PPM Functional

1 day ago

Hyderabad, Telangana, India Apps Associates Careers Full time

Oracle Fusion Cloud ERP - PPM Functional 

Role: Senior Consultant

Full time

Job description:.

Key Responsibilities

  • Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion ERP Project Portfolio Management (PPM) solutions.
  • Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
  • Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
  • Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
  • Consult with Management in directing resolution of critical customer situations.
  • Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
  • Creation/review of Knowledge Articles. Stay up to date on Oracle ERP advancements, recommending best practices and continuous improvements.
  • Contribute to a collaborative, knowledge-sharing team culture.

Qualifications & Skills

  • Bachelor's degree (BE, BTech, MCA) or MBA in Finance.
  • Minimum 8 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on SaaS PPM - Projects Foundation, Project Management, Costing, Planning, Billing , Contract and Grants
  • Deep functional understanding of financial processes and ERP PPM solution areas.
  • Strong analytical and problem-solving skills.
  • Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
  • Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
  • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
  • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.
  • Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
  • Conduct training and knowledge sharing sessions.
  • Should be ok to work in multi customer AMS model in 2-11 shift from India.
  • Having EBS Projects knowledge is a good addition

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