Engineer Sr Analyst

The CTS Enterprise Analytics Services organization is seeking a skilled and proactive Starburst and Business Intelligence Tools (Tableau, Cognos and MicroStrategy) Administrator Operations Lead to manage, maintain, and optimize our enterprise data query platform based on Starburst Enterprise and Tableau, Cognos and MicroStrategy environments. This individual will be responsible for ensuring high availability, security, and performance of the Starburst platform, supporting enterprise-wide analytics, and enabling efficient data access across multiple business units and overseeing Tableau Server or Tableau Cloud infrastructure, Cognos Server and MicroStrategy infrastructure ensuring platform stability, managing user access, and supporting data visualization teams across the organization. The candidate must have experience with complex applications, architectures, and technologies that integrate with the complex data ecosystems. The individual will contribute to the operations, architecture, engineering, and deliver the best-in-class services. 

Responsibilities:

•    Starburst Administrator should be responsible for administering, supporting, governing and maintenance activities. 

•    Install, configure, and manage Starburst software to utilize the AI and machine learning toolset provided for reporting, collecting analytics, and forecasting industry trends.

•    Manage system availability, reliability, and failover strategies.

•    Implement and tune resource groups, query limits, and optimization rules.

•    Should be able to handle large scale data sources in optimized manner.

•    Monitor Starburst servers' activity/usage statistics to identify possible performance issues and enhancement opportunities.

•    Cluster tuning, monitoring and analysis and optimization of Starburst query plans.

•    Collection, debugging and analysis of logs and Java thread dumps from Splunk.

•    Troubleshoot Starburst issues regarding users access, query failures and performance.

•    Manage user access, authentication (LDAP, SSO), and role-based access control (RBAC).

•    Ensure audit logging, compliance with enterprise security and data privacy policies.

•    Configure and maintain catalogs for heterogeneous data sources (Hive, Iceberg, Delta Lake, RDBMS).

•    Troubleshoot connectivity and metadata issues with data lake or warehouse sources.

•    Integration of Starburst to SAS / Tableau interface.

•    Tableau, Cognos and MicroStrategy Administrator will be responsible for administering, supporting, governing and maintaining multiple Tableau, Cognos and MicroStrategy environments in Business Intelligence Tools team. 

•    Must have a thorough understanding of Tableau, Cognos and MicroStrategy architecture and the entire product suite, administration policies, techniques and methodologies. 

•    Lead installation, configuration, upgrades, and patching of Tableau Server/Tableau Cloud.

•    Monitor Tableau Server health, extract refreshes, background tasks, and server usage.

•    Optimize workbook and dashboard performance by collaborating with developers.

•    Forecast scaling needs and optimize infrastructure costs (especially for cloud).

•    Manage Tableau license allocation and utilization reporting.

•    Define Cognos systems architecture for a business and executing platform patching and upgrades to ensure compliance with security standards for each client.

•    Provide Cognos technical assistance to application and business teams to solve complex problems, maintain system infrastructure requirements, enhance and configure system integrations, and ensure on-time delivery of solutions.

•    Install, upgrade, configure and manage MicroStrategy platform in Linux environments.

•    Configure database instance, user setup, and security and governance settings in MicroStrategy.

•    Continuously improve the platform through tuning, optimization, governance, automation, and troubleshooting of MicroStrategy Environments. 

•    Provide MicroStrategy support for the platform, report execution and implementation, user community, and data investigations.

•    Lead incident response and root cause analysis for production issues.

•    Develop and maintain standard operating procedures (SOPs) and runbooks.

•    Ensure disaster recovery and backup strategies are tested and documented.

•    Forecast platform capacity requirements and plan infrastructure scaling.

•    Track and optimize usage costs in cloud or hybrid environments.

•    Automate cluster provisioning, monitoring, and routine operations.

•    Integrate platform configuration with CI/CD and infrastructure-as-code tools.

•    CyberArk Onboarding & Maintenance of the Starburst services.

•    This is a multitasking role, and the individual is expected to support multiple Application teams as well as a large and diverse Business user community. 

•    Automate product installation and configuration for rapid deployments.

•    Collaborate with cross-functional engineering teams to build a portfolio of capabilities for recommendation and use in analytical product development across Citi lines of businesses.

•    As subject matter experts in Starburst, provide L3/L4 support and guidance to respective applications.

•    Publish best practices, configuration recommendations, design patterns, deployment and security architecture to internal customers.

•    Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services in case of any disaster.

•    Drive Root Cause Analysis (RCA) post restoration of service and implement steps to avoid such situation.

•    Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks.

•    Provide technical/strategic direction and act as advisor/coach to lower-level analysts.

•    Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.

•    Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

•    Bachelor's degree in computer science, Information Systems, or related field.

•    8+ years IT experience in the areas of Starburst and BI Tools Administration.

•    5+ years of Linux, Shell scripting experience. 

•    Starburst Certified Practitioner certification

•    Tableau Certified Associate or Server Certified Professional.

•    Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes-based deployments.

•    Strong communication, documentation, and cross-functional collaboration abilities.

•    Team player with a willingness to share knowledge, cross-train, and learn new technologies.

•    Flexible, hardworking, self-motivated, and positive outlook with the ability to handle challenging initiatives.

•    Ability to prioritize, organize, make decisions, and problem-solve under pressure.

•    Self-starter who can work independently and as part of a geographically diverse team.
 

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Systems & Engineering

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

---