Assistant Manager

2 weeks ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking a Mid-Level Assistant Manager to join our New Delhi office on a full-time basis. The ideal candidate will have 4 to 6 years of work experience in team leadership and business process outsourcing.The role involves performance monitoring and supporting business process improvements in a dynamic and growing environment.

Qualifications and Skills

  • Minimum 4 to 6 years of professional experience in a relevant field.(International Process Experience , UAE)
  • Must demonstrate strong team leadership capabilities with the ability to inspire and guide team members to achieve organizational goals. (Mandatory skill)
  • Expertise in performance monitoring to ascertain that the team meets the expected deliverables and quality standards. (Mandatory skill)
  • Proven track record in business process outsourcing, focusing on delivering cost-effective and efficient solutions. (Mandatory skill)
  • Proficiency in data analysis with the ability to interpret complex data and provide strategic insights to enhance decision-making.
  • Experience in training facilitation, capable of designing and conducting effective training programs to improve workforce skills.
  • Strong skills in process improvement, dedicated to identifying opportunities for operational efficiencies and implementing changes that drive results.
  • Excellent communication and interpersonal skills to liaise effectively with clients, stakeholders, and internal teams.

Roles and Responsibilities

  • Lead and manage a team to meet business goals, ensuring the effective execution of assignments and projects.
  • Monitor team performance metrics, providing feedback and coaching for continuous improvement.
  • Facilitate business process outsourcing to optimize service delivery and achieve financial objectives.
  • Conduct detailed data analysis to inform strategic business decisions and identify key opportunities for growth and improvement.
  • Design and execute training programs to enhance team competencies and performance.
  • Identify and implement process improvements to streamline operations and enhance efficiency.
  • Collaborate with various departments to ensure alignment with organizational goals and compliance with industry standards.
  • Oversee client relations to assure satisfaction and retention by addressing concerns and proposing solutions proactively.

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