Technical Account Manager, ES

3 days ago


Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year
DESCRIPTIONKey job responsibilities
  • Learn and use new Cloud technologies.
  • Interact with leading technologists around the world.
  • Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
  • Write tutorials, how-to videos, and other technical articles for the customer community.
  • Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Assist in Design/Architecture of AWS and Hybrid cloud solutions.
  • Help Enterprises define IT and business processes that work well with cloud deployments.
  • Be available outside of business hours to help coordinate the handling of urgent issues as needed.
A day in the life
About the team

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