Technical Account Manager, ES
3 days ago
- Learn and use new Cloud technologies.
- Interact with leading technologists around the world.
- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
- Write tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Assist in Design/Architecture of AWS and Hybrid cloud solutions.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to help coordinate the handling of urgent issues as needed.
About the team
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon
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