Senior Business Analyst

ITIL-Senior Business Analyst-GR JR153456

Position Title:

ITIL-Senior Business Analyst-GR JR

Job Family:

BSP > Business Support

Shift:

Job Description:

Job Title

Senior Business Analyst

Requirement Type

Full-Time Employee

Job Location

Gurugram

Requirement Level

Senior Associate

Hiring Manager

Senior Manager

Primary Skill

Application Management Lifecycle/ITIL

Business

Health Services Platform

Skill Category

Niche

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

ABOUT CARELONCARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

• Carelon Global Solutions India is seeking a Senior Business Analyst who will be responsible for managing multiple applications in a comprehensive process throughout their lifecycle.
• This includes tasks such as installation, updating, patching, upgrading, and overseeing both the software and hardware components necessary for application operation.
• The role involves streamlining processes, improving efficiency, and enhancing productivity within the organization.
• The Associate will act as a subject matter expert and provide guidance to others. .

JOB RESPONSIBILITY

• Manage application lifecycle, including provisioning and deprovisioning.
• Manage user roles and permissions.
• Bulk update user types and premium app permissions.
• Manage user profile visibility.
• Application management by managing routine tasks like deployments, updates, and patches without manual intervention.
• Establishing strong data governance practices within application management ensures that applications comply with regulatory requirements while protecting sensitive data. This element aligns data handling and security standards with business goals.
• Continuously monitor and optimize Smartsheet and other applications solutions to improve efficiency and accuracy
• Provide technical support to end-users for Smartsheet and other applications that falls under the support-related issues
• Create and maintain standards, procedures, and documentation which may include participation in IT audits and other processes to ensure the integrity of IT systems. Their duties may also involve implementing system changes and administering access to information and systems using IT security policies, standards, and guidelines.
• The Application manager will closely with key business stakeholders to provide strategic and tactical reporting solutions and business recommendations for current and future business needs
• Run reports on user data and Application usage.
• Monitor activity logs to track user actions.
• Work collaboratively with IT and InfoSec teams to implement and enforce Smartsheet policies.
• Provide training and support to end-users on Smartsheet functionalities.
• Maintain detailed documentation of Smartsheet configurations and workflows.
• Stay informed about Smartsheet updates, features, and best practices.

QUALIFICATION

• Bachelor's or master's degree
• ITIL Foundation

EXPERIENCE

• Hands on experience on Application life cycle management
• Possess a strong understanding of various software applications, platforms, and technologies.
• Experience with risk management/risk radar
• Proficient with MS PowerPoint, Excel and Smartsheet
• Well-developed logical structuring approach to solving problems, framing ideas or developing plans
• Experience with Pivots & Functional Design Documentation
• Strong Communication skills, both written and verbal
• Business Analysis skills essential

SKILLS AND COMPETENCIES

• At least 5 -8 years of experience in large scale IT Infra environment
• Accurate, attentive, detail-oriented, with strong analytical skills.
• Ability to prepare and perform account analysis, reconciliations, cash flow projections, budgets and analysis, and journal entries.
• Knowledge of Control Center and premium apps.
• Ability to create and maintain Smartsheet and other App templates, workflows, and dashboards.
• Desire to become a Application Manager.
• Analytical skills to assess risks, identify vulnerabilities, and develop mitigation strategies

THE CARELON PROMISE

Aligning with our brand belief of 'limitless minds are our biggest asset', we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

*Disclaimer: Offered designation title differs.*

Job Type:

Full time Experience LevelSenior Level

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