Manager- Retail Underwriting

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.  

To partner us in this mission, we are looking for a talented…   

As a Manager- Underwriting Management, your typical week might include the following   

• Define and construct a new age underwriting workflow which is more customer centric, and tech enabled.  
• Application of clinical expertise in decision making  
• Evaluation of prevail underwriting practices & market comparison & analysis of data to help revise UW guidelines.  
• Alignment with cross functional key stakeholders  
• Owner of process adherence and managing health advisor as well as other partners involved in sourcing.  
• Mapping & maintaining SLA (Service Level Agreement) & TATs (Turn Around Times).  
• Define and own underwriting system & rules integrated with sourcing interfaces.  
• Key opinion holder for cross functional alignment & projects. Gathers and prepares preliminary clinical and medical analysis based on information from historical claims utilization data.  
• Develops/prepares reports and assists in the development of new/revised policies and guidelines based on utilization and clinical trends.  
• Prepare clinical and medical recommendations based on data summaries, trend analysis, financial analysis, and business analysis.  
• Provide support to rate development through timely and accurate clinical and medical analysis to ascertain future risks and support the underwriting and risk management decision.  
• Provides clinical and medical underwriting analysis for pricing and risk assessment selections and eligibility including financial, business, and trend analysis of data critical for decision making in achievement of business objectives.  
• Manage partner vendors for underwriting process eg., PPMC / MER  
• Set up grounds up build for running onboarding and Underwriting management process.  
• Prepares clinical and medical analysis based on employer group utilization and claims data and coordinates with the appropriate wellness, medical and care management specialty teams to address these identified risks.  
• Expert in interpretation of ECG / TMT tracings, able to train the teams to opine in a structured format. 
• Assist and provides clinical and medical analysis on Actuarial research and studies and product development initiatives.  
• Prepares and may do presentations. Participates in cross-functional teams to develop new/enhanced systems/processes/programs/policies to support business needs.  
• Performs other duties that may be assigned from time to time.  
• People Management: Team management; work appraisals and growth of team; develop training, Coaching & Mentoring program; Conflict resolution; Attrition management.  

You could be the right candidate if you  

• Qualification: - Doctor (MBBS preferred /BAMS/BHMS/BDS)  
• Should be a decisive & creative individual.   
• Should be able to make quick decisions and have good judgment and analytical skills.  
• Have an excellent verbal and written communication skills and strong negotiation skills.  
• Always open to embracing change and be able to manage it.  
• Have 7+ years' experience of medical underwriting and at least 6yrs of exclusive experience in health insurance Underwriting.  
• Managed team with people from Medical and Non-Medical background  
• Manage partners for day to day transactions with focus on the qualitative outcome.   

This could be the gig for you if you…  

• Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.   
• Thrive in environments that celebrate co-creation and collaboration  
• Have strong clinical knowledge and clinical decision-making skills  
• Have built best in class processes from a scratch   
• Are passionate about leveraging digital tools to transform customer experience   
• Like to work in a culture where everyone can see what others are doing   
• Take help from others when stuck and encourage others when there are setbacks  
• Take full responsibility for your team's contribution output while thinking wing to wing across the organization; to solve for the customer  

What can make you extra special   

• It's great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One. Before you saw them mentioned here  
• You have real stories to tell about how your team and you challenged convention and took the path less travelled.   
• We are keen to listen to your story; doesn't matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.   

Location: Mumbai

Title: Manager- Underwriting Management  

Reporting to: Senior Manager Underwriting   

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.