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Service Engineer
2 weeks ago
Dear Candidates, Please note, we will be able to respond to only those candidates, whose cvs are shortlisted. We respect your valuable time for applying.
Job Role - DG Service
Expectation - Candidates from DG Service Experience only apply
Salary - 8LPA
Location - Guwahati
Contact -
Role Purpose
To provide on-site service support by handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues for installations across Guwahati and surrounding regions. This role plays a key part in strengthening customer satisfaction, improving service turnaround time, and driving aftermarket business opportunities.
Key Responsibilities
• Attend field complaints and provide timely service support at customer sites across Guwahati, and surrounding areas.
• Handle commissioning calls ensuring correct installation, testing, and performance verification.
• Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).
• Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
• Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.
• Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.
• Contribute towards AOP growth through effective service delivery and customer engagement.
Qualifications & Experience
• Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).
• 3–4 years of relevant experience in field service, installation, or maintenance.
• Strong knowledge of service, commissioning, and troubleshooting processes.
Key Skills & Competencies
• Excellent technical troubleshooting ability.
• Knowledge of installation and commissioning standards.
• Strong customer handling and communication skills.
• Ability to work independently and meet service SLAs.
• Commitment to customer satisfaction and efficiency improvements.
Performance Indicators (KRA/KPI)
• Timely closure of customer complaints.
• Reduction in service TAT & MTTR.
• Number of commissioning activities completed successfully.
• Contribution to aftermarket and AMC opportunities.
• Customer satisfaction feedback and retention.
