Service Engineer

2 weeks ago

Guwahati, Assam, India Corporate Comrade Consultancy Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Dear Candidates, Please note, we will be able to respond to only those candidates, whose cvs are shortlisted. We respect your valuable time for applying.

Job Role - DG Service

Expectation - Candidates from DG Service Experience only apply

Salary - 8LPA

Location - Guwahati

Contact -

Role Purpose

To provide on-site service support by handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues for installations across Guwahati and surrounding regions. This role plays a key part in strengthening customer satisfaction, improving service turnaround time, and driving aftermarket business opportunities.

Key Responsibilities


• Attend field complaints and provide timely service support at customer sites across Guwahati, and surrounding areas.


• Handle commissioning calls ensuring correct installation, testing, and performance verification.


• Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).


• Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).


• Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.


• Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.


• Contribute towards AOP growth through effective service delivery and customer engagement.

Qualifications & Experience


• Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).


• 3–4 years of relevant experience in field service, installation, or maintenance.


• Strong knowledge of service, commissioning, and troubleshooting processes.

Key Skills & Competencies


• Excellent technical troubleshooting ability.


• Knowledge of installation and commissioning standards.


• Strong customer handling and communication skills.


• Ability to work independently and meet service SLAs.


• Commitment to customer satisfaction and efficiency improvements.

Performance Indicators (KRA/KPI)


• Timely closure of customer complaints.


• Reduction in service TAT & MTTR.


• Number of commissioning activities completed successfully.


• Contribution to aftermarket and AMC opportunities.


• Customer satisfaction feedback and retention.

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